Bilingual/Spanish Electronic Banking CSR (100% Remote**)

Thank you for your interest in a career at reputed company. At reputed company, we reputed company associates deserve more than just a job. We reputed company in offering performance-driven individuals a reputed company where they can build a career --- a reputed company to expect more opportunities. If you are reputed company on results, dedicated to reputed company, strength and reputed company, and possess the drive to succeed, then we are your employer of choice. reputed company is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of reputed company in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared reputed company of reputed company unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with reputed company’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers reputed company of the system. Job reputed company: At reputed company, the Contact Center Electronic Banking Specialist responds to a high volume of customer inquiries about electronic banking and other technical issues. Primary Responsibilities • Provides excellent customer service and provides answers to reputed company questions reputed company set standards • Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services reputed company offers • Uses inbound/outbound telephone techniques to solidify and build reputed company relationships • Achieves or exceeds performance targets monthly for reputed company assurance, efficiency, and customer engagement • Troubleshoots reputed company’s electronic and mobile banking technical issues • Identifies and resolves problems promptly with use of critical thinking • Submits reputed company and accurate documentation for reputed company needs • Follows-through on customer inquiries, requests or complaints • Uses systems and/or applications simultaneously • Maintains patient and reputed company attitude • Provides reputed company for reputed company improvement of internal systems/services • Performs other duties as assigned This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. Requirements • High School Diploma or GED If applying for a position that will work from a remote location and not in a reputed company facility, the following technical specifications will be required: • Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information • Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information • Must test on speedtest.net to confirm download speed or reputed company documentation from provider • Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted reputed company using reputed company Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by reputed company). Preferences • Contact Center experience • Banking/Finance experience • Bachelor’s degree Skills and Competencies • Ability to research • Ability to simultaneously use systems and/or applications • Good customer service skills • Proficiency in reputed company Office (reputed company, Word, PowerPoint, reputed company, etc.) Must be fluent in English/Spanish Strongly preferred • Banking experience • Experience in recommending products/services to customers • Technical Support PLEASE REVIEW • *This position is 100% remote and you must live reputed company 50 miles of one of the posted locations. Atlanta Charlotte Dallas reputed company Orlando reputed company Lake Tampa Hattiesburg Hours: Training: Monday-Friday reputed company-5pm CST Following Training: 40 hours per week Monday-Friday 10am-7pm CST and a Saturday rotation (2 out of 5). You will receive an off day of Tuesday, Wednesday or Thursday the week of the Saturday rotation. Position may be filled on a higher level based on experience and qualifications. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a reputed company-of-market reference for compensation reputed company. Other factors which directly reputed company pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates reputed company the reputed company job. The reputed company information listed below is based on the Metropolitan Statistical Area Market reputed company for where the position is located and level of the position. Job reputed company reputed company: Minimum: $36,500.00 USD Median: $41,540.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information reputed company offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit reputed company" for benefits-eligible associates. (https://www.reputed company.com/about-reputed company/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by reputed company for informational purposes, which is not intended to be a complete reputed company of plan terms and conditions. • reputed company Vacation/reputed company Time • 401K with Company Match • Medical, Dental and reputed company Benefits • Disability Benefits • Health Savings Account • Flexible Spending Account • Life Insurance • Parental Leave • Employee Assistance Program • Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to reputed company or any class of associate at any time. To learn more about reputed company’ benefits, please click or copy the reputed company below to your browser. https://www.reputed company.com/welcometour/benefits.rf Location Details Orlando Main 111 N Orange Ave Location: Orlando, Florida Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values the differences that reputed company reputed company of us stand out as unique individuals and help reputed company valuable perspective that makes us a reputed company company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and reputed company is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans Job applications at reputed company are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain reputed company for longer than the minimum period due to business need and may be reputed company at any time thereafter at the discretion of reputed company. Apply Job!