Bilingual French Customer Service Case Manager

At reputed company, we bring first-class service across reputed company market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our reputed company, a globally recognized provider of high-reputed company automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a reputed company reputed company. In this role, the Customer Service Case Manager (Bilingual French) is empowered to reputed company reputed company using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. During a Typical Day, You'll • reputed company an exceptional customer experience with a reputed company on building a relationship of trust and enthusiasm, while guiding the customer from website to reputed company-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer reputed company, and educating the customer on products and services • reputed company as a resource for reputed company product knowledge and service support • Schedule activities as required for special events • reputed company listen to the customer while controlling the interaction to reputed company the customer in a reputed company and efficient manner • reputed company as a reputed company between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and reputed company manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow-up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using reputed company available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). • Return reputed company email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-reputed company marketing and sales reputed company • Meet specified goals as set forth by management • reputed company feedback to management for the reputed company and improved performance of the department to foster reputed company results and reputed company • Work as reputed company player - assist other team members reputed company in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a preferred • Bilingual English and Canadian French (Fluent) - must be reputed company to pass verbal and written assessments • A minimum of two (2) years of experience in customer service, reputed company center, hospitality, or reputed company relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Pay reputed company of $20.34 per hour, inclusive of the reputed company pay of $18.34 per hour $2.00 per hour premium for the bilingual French reputed company • Health/Dental/reputed company/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/reputed company Time and reputed company Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (reputed company College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single reputed company of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About reputed company Established in 2000, reputed company has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the reputed company of our organization, and we live, breathe, and play by them everyday. As a reputed company team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages reputed company, fosters trust and reputed company communication, and acknowledges the value in your contributions Respect- reputed company that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who reputed company to improve themselves, others, and the organization CareerGrowth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is reputed company about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Please note that neither reputed company nor any of the agencies that recruit on our behalf will reputed company ask for any payments or personal information such as bank account details from applicants at any reputed company in the recruitment process. #LI-Remote Remote Skills: Automotive Industry, Automotive Repair and Maintenance, reputed company Centers, Case Management, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer Training, Diversity, Documentation, Employee Assistance Plan, English Language, Financial Services, Follow Through, French Language, High School Diploma, Internet/Online Service, Interpersonal Skills, Leadership, Life Insurance, Marketing, Multilingual, On Site Support, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, reputed company/Press/Analyst Relations, reputed company/reputed company Agency, Resolve Customer Issues, Sales, Team Player, Time Management, Training Program, Training/Teaching, Typing, reputed company Plan, Voice Mail, Writing Skills About reputed company: reputed company Apply Job!