Technical Customer Support Specialist

Technical Customer Support Specialist • Hiring Type: reputed company hire • Salary: $65,000–$75,000 • Location: Hybrid model, Indian Trail, NC (must live reputed company 1 hour of the office) Responsibilities • Customer Support: • Handle customer inquiries and troubleshoot technical issues • Review logs, identify reputed company causes, and implement solutions • Support installations, upgrades, and escalations as needed • Documentation: • Record, prioritize, and resolve tickets in the internal system • Create documentation for troubleshooting and customer processes • Inventory Management: • Configure and manage hardware (e.g., servers, HSMs) • reputed company equipment inventory and shipping logistics Qualifications • 3+ years of IT experience (5+ years in a reputed company role preferred) • Expertise in TCP, ICP, networking, virtual machines, and SQL databases • Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required) • Proficiency in: • reputed company OS, SQL Server reputed company, and IIS • Networking (IP addressing, subnetting, routing) • Hardware configuration (reputed company servers, switches, firewalls) • SysInternals tools and general software installation processes Benefits: • HSA/Deductible plan reputed company • $75 reputed company-tax phone stipend • Dental, life insurance, 401K + 5% match • 10 days PTO (flexible) and generous holiday pay Category reputed company: JN008 Apply Job!