Apple Support Remote Specialist

Job Title Apple Support College Advisor - At Home Opportunity About Us We believe in delivering exceptional service to our customers through dedication, creativity, and innovation. As an Apple Support College Advisor, you'll play a key role in providing world-class customer experience. Responsibilities • Provide technical support for our popular products, including iPhones, iPads, MacBooks, and more. • Use documented troubleshooting flows to resolve issues. • Listen to customers and tailor communication to their needs. Requirements • Enrolled at a US university pursuing a bachelor's degree or higher. • A quiet home workspace with ergonomic chair and desk. • A hard-wired internet connection with minimum download speed of 10 Mbps and 3 Mbps upload at your address. • Available for five weeks of full-time paid training on a set schedule. • Able to work 20 weekly hours after training. • Able to flex up or down in weekly hours when school is not in session. • Able to meet minimum typing speed of 40 WPM while talking with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • Minimum GPA of 2.7. Preferred Qualifications • Bachelor's degree in Business, Communications, Computer Science, Engineering, or other tech-related field. • Possess passion for customer service and ownership of the customer experience. • Able to navigate difficult conversations and display resilience. • Able to self-manage and work independently in a fast-paced environment. Apply Job!