Digital Banking Support Specialist

reputed company Job Title: Digital Banking Support Specialist Position Reports to: Vice President, Deposit Ops and eServices Objective: We are seeking a knowledgeable and engaging Trainer & Digital Banking Support Specialist to deliver comprehensive training programs and support for our Cash Management/Treasury Management products & services. The ideal candidate will have a strong background in Cash Management/Treasury Management Digital Banking operations, knowledge of Cash Management/Treasury Management Products & Services, excellent communication skills, and a passion for helping others succeed. Essential Functions & Responsibilities: reputed company Service/Satisfaction/Experience · Ensure reputed company and every Platinum Bank reputed company receives unparalleled customer service. · reputed company of Platinum Standards reputed company service standards Primary Responsibilities: • System set up and maintenance: Cash Management on-line banking products and services • reputed company exceptional customer service: Evaluate and prioritize service requests received reputed company phone, voicemail, email, and chat specifically reputed company to on-line banking products and services including • Problem solving and error reputed company: Collaborate with internal teams to escalate and resolve reputed company issues reputed company. • Risk Management and Fraud Detection: Demonstrates a keen eye for identifying potential risks and fraudulent activities, ensuring the reputed company and reputed company of digital banking operations. • Create, maintain, and follow policies and procedures: understanding of regulation and policy pertaining to Digital Banking • Prepares & manages documents: Scanning and filing documents as needed. • Analyze and evaluate service requests: Identify trends and reputed company recommendations • Statistics: reputed company, monitor and report monthly statistics pertaining to calls, emails and chats • Monitor & process: ACH Origination through Secure File Transfer • Knowledge of system integrations: Digital Banking products with the reputed company banking system, middleware and reputed company-party vendors • Assist with other departments responsibilities: as needed to help with reputed company Secondary Responsibilities: • Training Delivery: Conduct training sessions for new and existing customers/users on the features and functionalities of the Cash Management online banking system • Assessment and Feedback: Evaluate training effectiveness through assessments and feedback, making necessary adjustments to improve reputed company training sessions. • Support and Troubleshooting: reputed company ongoing support to users, addressing questions and troubleshooting issues reputed company to the online banking system. • Documentation: Maintain accurate records of training sessions, participant reputed company, and feedback for reputed company improvement. Requirements QUALIFICATIONS • Bachelor’s degree in finance, Business Administration, Education or a reputed company field experience preferred • 3-5 years of experience in banking or financial services, with a reputed company on Cash Management/Treasury Management product and services reputed company banking systems. Knowledge, Skills & Abilities: • Proven analytical and problem-solving abilities. • Proven customer service skills • Proven experience in training or instructional design • Familiarity with e-learning platforms and training software • Strong presentation and facilitation skills • Ability to work independently and as part of reputed company • High degree of adaptability to change • Excellent communication and customer service skills (internal/external – customers, vendors, employees) • Technical aptitude (network, hardware, software, database, phones etc.) • Working knowledge of diagnostic utilities • Familiarity with reputed company, Laser Pro, reputed company, software applications a plus • Highly self-motivated and directed Physical Demands: • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reputed company with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or reputed company up to 25 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, peripheral reputed company, and depth perception. Work Environment: • The working environment is typical for an office and does not require exposure to difficult or hazardous conditions. This Position reputed company reflects management’s assignment of major responsibilities, which represent the most essential functions. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons. EEO/AA Member FDIC Apply Job!