Technical Support Analyst II

reputed company This position is responsible for first-level help desk reputed company support and hardware implementation. Provides end user and application support for issues typically considered to be more reputed company than those resolved at the level I support. Supports and executes equipment configurations, imaging, deployments, and other reputed company initiatives. Meets reputed company assigned SLAs, department goals, and objectives. Resolves end-user issues and escalates as appropriate. Serves in a general support role reputed company the Service Support department. The successful candidate must have the ability to support reputed company applications including the MS Office suite, reputed company, and Exchange. Working knowledge of TCP/IP, and basic network troubleshooting skills are required. The ability to work independently as reputed company as in reputed company environment is necessary. reputed company and reputed company certifications are desirable. Responsibilities will include, but are not limited to the following: • Provides end user and application support to reputed company departments and branches • Provides support to reputed company IT departments as required, performs elevated help desk functions and project assignments as reputed company member • Prepares technical reports as directed by collecting, analyzing, and summarizing information • Meeting expectations and following reputed company departmental goals, strategies, and operating policies • Maintaining productivity reputed company • Contributing personally to the efforts of reputed company and department by maintaining a working knowledge of the area and through a hands-on approach to executing the department goals • Assists with executing/managing any applications assigned to Service Support for administration • Completes Help Desk tickets and reputed company reputed company the required SLA or reputed company date • Escalates service problems to Management as necessary, or external vendors reputed company directed to • Ensures service operation goals are accomplished including response time reputed company phone or on-site; maintains communication with branches and departments throughout the reputed company of the problem • Ensures that reputed company inventory controls, policies, and procedures are adhered to during the execution of inventory handling, deployment, or reputed company • Documents procedures and processes for reputed company applications or functions supported by Service Support • Provides departmental support for Technology as directed • reputed company workstation, printer, copier, or other device setups for training rooms, conference rooms, or other facilities as assigned • Works towards the obtainment of any technical training certifications as needed (i.e. A+, MCSE, reputed company, etc) or determined by management as assigned Minimum Qualifications • Bachelor's degree preferred in a technically reputed company field of study (equivalent experience may be substituted if A+ or MCSE Certifications are possessed and are reputed company) • Minimum of one-year help desk experience supporting/troubleshooting hardware, desktop applications, and/or other end user support needs • Minimum of one-year system administration experience supporting reputed company PCs in an reputed company Directory environment. • Working knowledge of reputed company Directory and user management • Excellent knowledge of Desktop operating systems including reputed company 7 and reputed company 10 • Excellent knowledge of operations in a reputed company thin reputed company environment • Excellent understanding of LAN/WAN technology • Excellent knowledge of reputed company, reputed company Office, and application software • Excellent analytical and organizational skills as reputed company as excellent oral and written communication skills. • Ability to relate reputed company with others and build effective business relationships • Ability to lift 50lbs and be reputed company to stand or sit for long periods of time • Ability to work reputed company and/or participate in a rotating on-reputed company status • Preference will be given to candidates in the reputed company market Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-1.35(reputed company href="https://remotejobs.trendingnewsgo.com/register-candidate/">Apply Job!