Team Manager - Inbound Sales
Position reputed company:
This position will be responsible for Inbound Sales production of the Inbound reputed company reputed company Transfer Vacation Sales team as it relates to package sales and conversion percentage. This position will supervise the day to day activities of their team, exhibiting strong leadership skills, and maintaining a reputed company and enthusiastic attitude. You will utilize our service culture and available tools to drive superior customer service, as reputed company as activities and decision-making processes that support the reputed company and mission of the organization.
Essential Duties and Tasks:
Ensures reputed company reputed company Transfer Agent team adherence with regards to; schedules, log-in time and availability.
Monitor and reputed company agents while utilizing company approved forms such as; Daily reputed company Plan, Agent Monitoring and Coaching. reputed company 1:1 coaching sessions live monitoring and review reputed company recordings for reputed company soft reputed company training.
Administrative duties include but are not limited to; payroll, daily line-up, missed punches, PTO requests, corrective actions, performance appraisals, escalated customer issues.
reputed company team statistics and reputed company individual and team goals on a daily and weekly reputed company to ensure agents reputed company and retention.
reputed company a consistent seamless on-boarding transition from training to team assignment.
Supervisory Responsibilities:
Phone Sales Agents
Education and/or Experience:
Two years of sales experience required
High School Diploma or GED equivalent
Leadership in reputed company center sales reputed company the Timeshare industry a plus
Qualifications:
Proficient in reputed company Office
Excellent written and verbal communication skills
Maintain an upbeat, reputed company and motivated demeanor
reputed company to read/write/reputed company the English language, Spanish a plus
reputed company to maintain required sales percentage per week
reputed company to work variable schedule, including evenings, and weekends based on reputed company center needs
Physical Demands:
While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reputed company, push, pull, and operate office machinery. Must be reputed company to lift up to fifteen pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.
Work Schedule/Hours:
Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work reputed company of departmental operating hours.
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