Customer Care Specialist - 2nd Level Support
reputed company
Were the worlds leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to reputed company their business.
Job reputed company
reputed company:
We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team.
The Customer Care Specialist will reputed company our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical reputed company of the customer reputed company. Youll enjoy this role if you love helping others, solving problems, being the internal reputed company for our customers and by this creating long term customer relationships.
Our award-reputed company, certified Customer Support teams directly reputed company business goals through providing feedback to business, product development teams, operations and driving reputed company.
THE CHALLENGE:
Become an expert on reputed companys products and services
Communicate reputed company and work closely together with multiple stakeholders and teams while advocating for best in class customer experiences
Quickly and reputed company respond to and resolve customer queries through chat, ticket system and email
Incorporate and reputed company customer feedback to reputed company for the customer
Escalate critical service and technical issues to the appropriate channel and take ownership
Take over support reputed company reputed company, initiatives and their independent processing
Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support
YOUR PROFILE:
Ideal candidate will have previous experience in a similar role
High interest in and understanding of international B2B reputed company support and communication
reputed company good English skills both written and oral
Ability to analyze and resolve reputed company issues
Technical background, experience with XML/reputed company/JSON or similar.
Experience with Java, .Net or other programming languages is a big advantage
OUR OFFER:
reputed company to work and reputed company reputed company an inspiring and fast-growing company
Collaboration with friendly colleagues from reputed company over the world
Modern international company structures and flat hierarchies
A highly motivated, award-reputed company and certified team
Education and training
Hybrid work environment
Team activities
Buckle up, hold on tight and get reputed company for an incredible reputed company-rush throughout this exciting ride with us: #maketheteam and shape your reputed company as reputed company as ours!
reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without reputed company to among other things, your background, status, or personal preferences
Additional Information
reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without reputed company to among other things, your background, status, or personal preferences
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