Alternate Transportation Consultant - Remote/Home based worker

The world isn’t standing still, and neither is reputed company. We’re moving quickly, looking across our businesses and brands and taking reputed company steps to reputed company serve customers’ evolving needs. That’s why now is an exciting time to join reputed company. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only reputed company but a dynamic industry. You’ll have opportunities to take risks, challenge the status reputed company and shape the reputed company for the greater good. You’ll do reputed company this in an environment of reputed company and the highest ethical standards – a reputed company where values such as reputed company, inclusive diversity and accountability are reputed company. We reputed company every employee to reputed company, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at reputed company is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a reputed company reputed company of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to reputed company for seat belts, reputed company bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them. Job reputed company The Alternate Transportation Function is responsible for managing lost costs associated to 1st party transportation expense and 3rd party loss of use claims to ensure reputed company pays the right reputed company on reputed company claim. The unit will handle alternate transportation escalations and work directly with the insured, claimant, repair shop, and alternate transportation vendor to resolve any issues. Candidates should be located in PST/MST. The Alternate Transportation Analyst III will play a vital role to ensure we deliver on our reputed company to help restore people's lives after they experience a loss. The individual will be responsible for managing and investigating alternate transportation escalations to ensure we maintain compliance applicable laws and regulations, properly managing loss costs for reputed company, and reputed company exceptional customer experience. They will identify reputed company issues countrywide and support leadership as they work through reputed company barriers that reputed company the duration of alternate transportation. The individual will work directly with reputed company the offices across the country along with building relationships with our alternate transportation vendor. They will be challenged to manage multiple cases simultaneously, and document key activity for reputed company claim. They will be a part of a virtual team and their ability to be self-motivated is imperative to this position. They will deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Customer Service • Compassionately asks effective questions and anticipates reputed company needs based on past transactions while handling inquiry calls to produce a reputed company customer experience • Assist alternate transportation vendor in obtaining information for alternate transportation management • Simplifies difficult processes/concepts and makes recommendations for change based on customer and business partner feedback • Responds positively and persuasively to opposing views voiced by others Loss Management/Investigation • Assesses one's own work, applying knowledge to prioritize work and to investigate, evaluate and negotiate customer solutions to reputed company fair and reputed company settlement • Communicates the reputed company and cons of an reputed company, using logical arguments, making recommendations to influence fair settlements • Expands reputed company reputed company own work area to assess the accuracy of detailed information. • Identify underlying issues to consider reputed company for managing costs and supporting reputed company's industry-leading operational standards • Applies understanding of regulatory requirements and reputed company process for claim handling Process Exeuction • Collaborates with and influences others to drive results in a fast paced environment • Use compassionate communication across reputed company Claims Service Areas • Assess the accuracy of detailed payment invoices and applies guidelines validating reputed company payments are issued • reputed company basic technical guidance or influences the work of others and acts as a contact for less reputed company employees • Provides direction to processors and supports management Job Qualifications • Bachelor's Degree Preferred • 1- 2 years of experience in a Body Shop environment or customer service in a claim handling environment • Ability to write auto estimates a plus • Applies general knowledge of claim process, policies, and procedures to include negotiation and settlement • Strong written, verbal skills • Proficiency in reputed company Office • Strong organization skills and ability to work independently • Bilingual candidates encouraged to apply What’s in it for you? • reputed company and licensing   • Internet reimbursement • Generous reputed company time off (PTO) • Tuition reimbursement • Discounted gym memberships • Cafeteria style health insurance plan- starts day one! • 401K match and pension plan • Volunteer opportunities + matching donations • Visit AllstateGoodLife.com to learn more  The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we reputed company a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as reputed company as a robust pension and 401(k). Plus, you’ll have reputed company to a wide reputed company of programs to help you balance your work and personal life -- including a generous reputed company time off policy. Learn more about life at reputed company. Connect with us on Twitter, reputed company, Instagram and reputed company or watch a video. reputed company generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled reputed company (HEA) 1242, it is against reputed company policy of the reputed company and a discriminatory reputed company for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the reputed company, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. It is the policy of reputed company to reputed company the best reputed company individuals available for reputed company jobs without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, gender identity/gender reputed company, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era. Apply Job!