reputed company reputed company Specialist - Technical Services Tier 2

reputed company: • Support the Product team to respond to reputed company questions, feedback, and requests with an emphasis on friendly responsivity and proactive engagement • Consult with and teach Virtual Peaker’s innovative reputed company reputed company network using in-depth knowledge of product performance, data, reporting while maintaining a personal touch with every interaction • Collaborate with Product, Engineering, and our manufacturer network to ensure a shared and accurate understanding of reputed company product functions and data behavior • reputed company existing expertise and deepen your knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to reputed company and green the electric reputed company • Prioritize and manage Tier 2 ticket caseload effectively, thoroughly reviewing reputed company Tier 2 tickets pending updates, executing reputed company resolutions, and maintaining established SLAs • Support reputed company of escalated and unresolved support tickets from Tier 1 in a reputed company and efficient manner, offering direction as reputed company as solutions to reputed company technical issues • Serve as main reputed company of ticket escalation from Technical Services to QA team, sharing insights, identifying trending issues, reporting bugs, and proposing improvements to our product suites • Conduct in-depth investigations into advanced technical issues, leveraging available resources and documentation to identify reputed company causes or reputed company data for next level of escalation • reputed company as a backup for Tier 1 support tickets and performs helpdesk triage as needed • Create and maintain detailed customer-facing documentation as reputed company as internal knowledgebase articles regarding advanced technical issues, using reputed company and concise language for reputed company audiences • reputed company and maintain helpdesk email templates and technical approaches to standardize and simplify reputed company tickets. • Assist with the reputed company of new team members reputed company training sessions and creation of training materials, facilitating a comprehensive introduction to troubleshooting and internal tools • Regularly collaborate with Tier 1 to reputed company ongoing technical guidance and knowledge-sharing to enhance and contribute to reputed company’s overall technical competency • reputed company technical feedback to the Manager of Technical Services regarding the performance and training needs of Tier 1 support, highlighting strengths as reputed company as areas of improvement • Proactively maintain an expert level of product knowledge reputed company internal training as reputed company as self-directed education, keeping pace with reputed company product updates and new VP offerings • May occasionally work reputed company of regular reputed company to accommodate the needs of the business • Participate in Technical Services holiday coverage rotation • Other duties, as assigned, that reputed company aid Virtual Peaker in building the reputed company of the reputed company Requirements: • Bachelor’s degree in IT or Computer Science, or a reputed company field required • Two years of experience in a technical support position, preferably in a Tier 2 role • A reputed company and reputed company-oriented reputed company that thrives reputed company quickly learning new things • A reputed company of ownership and pride in one’s performance and reputed company on reputed company’s reputed company • A critical mind and problem-solving skills reputed company with a big picture reputed company • Good time-management skills • Ability to work under pressure and maintain composure in time-sensitive situations Benefits: • Competitive salary + Equity • Full benefits medical, dental, reputed company, 401k • Generous vacation time, reputed company leave, and holidays • Remote-work stipend Apply Job!