Remote Patient Advocate / Case Manager (non-clinical)

Job Overview Join our dedicated team as a Case Manager/Patient Advocate, where you will play a pivotal role in enhancing patients’ access to critical medications. This remote position is designed for compassionate individuals with exceptional problem-solving skills who are eager to make a lasting impact on the lives of those in need. Key Responsibilities • Oversee patient cases from inception to resolution, serving as a reliable point of contact. • Establish and nurture strong, trusting relationships with patients, prescribers, and other collaborators through proactive communication and a genuine commitment to assistance. • Conduct introductory calls to welcome patients and clearly articulate their coverage options. • Manage incoming calls effectively, directing patients to the appropriate resources as necessary. • Deliver personalized support tailored to patient needs, including proactive outreach regarding benefits and upcoming steps. • Employ electronic tools for thorough benefit investigations and manual verifications as needed. • Identify and clarify patient plan coverage, including prior authorizations and appeals, ensuring timely follow-up on submissions and outcomes. • Facilitate coordination of nurse education and adherence services while connecting patients with support resources. • Report adverse events, product feedback, and other inquiries, maintaining accurate documentation according to business requirements. Required Skills • Strong attention to detail and organization. • Professional demeanor and courteous telephone communication skills. • High emotional intelligence and self-awareness. • Effective multitasking abilities. • Excellent interpersonal and communication skills. • A positive attitude coupled with a genuine passion for helping others. Qualifications • A Bachelor’s degree is strongly preferred, or relevant equivalent experience is required. • Experience in customer service or within the healthcare sector is advantageous but not mandatory. • Availability to work an 8.5-hour shift between 8 AM and 11 PM, Monday through Friday. • Bilingual proficiency in English and Spanish or Chinese/Mandarin is a plus. Career Growth Opportunities Our organization is committed to fostering your professional development. We offer various avenues for career advancement, including: • An employee referral program and ambassador program. • A tuition reimbursement initiative of up to $5,000 annually. • A steadfast commitment to promoting from within, ensuring your career aspirations are supported. Company Culture And Values We pride ourselves on our collaborative and diverse culture, recognized consistently as a Best Place to Work. Our workplace environment encourages teamwork and provides a supportive atmosphere for employees to thrive. Compensation And Benefits We offer a competitive compensation package that includes: • Comprehensive benefits, including company-paid short-term disability, enhanced 401(k) contributions, and affordable medical, dental, and vision coverage. • Generous paid time off (PTO), including flex days and holidays. • Potential for a hybrid work arrangement after six months, based on performance. • Opportunities for yearly merit increases and toll reimbursement. Are you ready to contribute to a meaningful cause and make a real difference? If you possess the compassion and determination to advocate for patients' needs, we invite you to apply! Please submit your resume along with a cover letter that outlines your relevant experience and your passion for patient advocacy. Employment Type: Full-Time Apply Job!