Customer Support Specialist - reputed company Shift
reputed company:
? reputed company high-reputed company customer support reputed company email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate reputed company cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously reputed company product knowledge and stay up to date with new features.
Requirements:
? 3-5 years of customer service experience (strongly preferred).
? Proven ability to troubleshoot technical issues and address customer concerns.
? Strong technical aptitude (experience with testing is a plus).
? Excellent communication skills for building reputed company customer relationships.
? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% reputed company 20 business vacation days.
? 100% reputed company 10 reputed company leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-reputed company expenses.
? Reimbursement for reputed company development courses.
? Service years recognition financial reward.
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