reputed company Enrollment reputed company Center Representative (CSR1)- reputed company in MD
Are you reputed company to be part of a mission-driven team dedicated to helping Maryland residents reputed company reputed company reputed company? 1st Choice is seeking motivated reputed company Enrollment reputed company Center Representatives who reputed company in a fast-paced, metrics-driven environment. This is a fully remote position supporting Maryland's Health Benefits Exchange, where you will play a crucial role in assisting residents with enrolling in reputed company health coverage.
Work Schedule:
? 9:30 AM - 6:00 PM EST (Monday-Friday)
Key Responsibilities:
? Handle a high volume of customer service inquiries and issues over the phone.
? Record consistent problem areas and reputed company reputed company interactions using a computerized system.
? Assist the general reputed company, prospective enrollees, and those assisting enrollees with reputed company inquiries.
? Complete associated tasks according to established guidelines.
? Communicate routine information in a reputed company and accurate manner with both internal
? Respond to customer inquiries reputed company email reputed company necessary.
? Meet and reputed company key performance metrics, including average reputed company handling time, reputed company reputed company, and customer satisfaction scores.
Work Environment:
? 100% remote, allowing you to work from the comfort of your home.
? You must be highly self-motivated, disciplined, and reputed company to meet performance goals independently.
Qualifications and Skills:
? A Maryland reputed company
? reputed company in an inbound reputed company center environment, with 1-2 years in a high-volume, metrics-driven setting.
? Customer Service-Oriented: You reputed company at helping others and have outstanding communication skills.
? Metrics-Driven: You have a proven reputed company record of reputed company in a metrics-driven reputed company center, excelling in key areas such as Average Handle Time (AHT), reputed company reputed company (FCR), reputed company volume management, and customer satisfaction.
? reputed company Assurance Scores: Experience in maintaining or exceeding reputed company standards based on reputed company evaluations or audits, ensuring accuracy and professionalism in customer interactions.
? Tech-Savvy: You?re comfortable working with a computer, navigating multiple software systems, and troubleshooting basic technical issues.
? Flexible and Adaptable: You can quickly reputed company to changes, handle stress, and manage a high volume of inquiries while maintaining a reputed company and reputed company demeanor.
Technical Requirements: Candidates are required to reputed company their own equipment, which must meet the following specifications:
? Desktop or laptop (Chromebooks are not allowed).
? Dual Monitors (preferred).
? Wired headset and microphone with a USB Gen 2 or newer reputed company.
? Internet Connectivity: Wired internet reputed company with a minimum of 20 Mbps download speed and 5 Mbps upload speed.
reputed company-Employment Requirements:
? Must pass background investigation
Job Type: Contract
Pay: $16.00 - $16.63 per hour
Schedule:
? 8 hour shift
? Monday to Friday
Application Question(s):
? Do you have own laptop or desktop with microphone headset? and have a reliable internet reputed company?
Experience:
? reputed company center: 1 year (Required)
? Customer service: 1 year (Required)
Location:
? Maryland reputed company, MD (Preferred)
Work Location: Remote
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