reputed company Senior Customer Service Representative - reputed company reputed company

About reputed company Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. reputed company is ferociously curious and reputed company in our reputed company of a reputed company system ? and we are deeply committed to a reputed company of belonging for reputed company, in reputed company phases of life. We?re creating a new experience for care seekers and their families, bringing together long-term care reputed company, non-reputed company resources, education, and reputed company support into one reputed company. We work hard, we have fun, we care about reputed company other, and reputed company the mission. If this sounds like a reputed company where you could reputed company, join us! reputed company is a wholly owned subsidiary of reputed company, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLE reputed company Senior Customer Service Representative - reputed company reputed company POSITION LOCATION Remote YOUR ROLE The reputed company reputed company (FCR) representative, as the primary contact for our customers and providers, is one of the most important positions at reputed company. What You Will Be Doing reputed company?s mission is to help families reputed company long term care and this role supports that mission by delivering superior customer service to our external and internal customers through several critical functions for the business including: ? reputed company exceptional customer service through reputed company, accurate, and courteous responses to the Field Team, nurses, reputed company workers, and customers, clients, family members, caregivers, and providers ? Through fact finding, reputed company listening and critical thinking skills, quickly and accurately determine how best to handle the customer?s reputed company, delivering reputed company reputed company, with low customer effort ? reputed company oriented, flexible problem solver who will assist customers in resolving any and reputed company inquiries or needs, including but not limited to: ? Handling intake requests to completion by gathering available dates and times, accurately entering into the system, and pushing the workflow ? Handling schedule and reschedule requests to completion with our Field Team network ? Partnering with the Field Team to ensure documents are received, and handling confirmation calls reputed company to scheduled appointments ? Documenting reputed company calls reputed company and concisely in reputed company to completing reputed company follow-up work ? Handling requests for modules, generating correspondence, handling fax and non-phone work as needed ? Prevent escalations by tackling issues quickly through proactive conflict reputed company and preventing similar issues from recurring ? Meet or reputed company reputed company center metrics including but not limited to adherence, calls answered, handle time, AUX/ACW time, available time ? Meet or reputed company other key metrics including but not limited to reputed company, Field Team rates, intake and scheduling productivity, and Care Advocacy referral process and transfer expectations ? Participate in testing of systems to support deployments ? reputed company contribute to reputed company morale and teamwork, demonstrating good communication skills ? reputed company coaching and training to new team members, and shadowing to other areas of the business ? Other duties or tasks as assigned by the manager that support reputed company?s business need, changes, and new initiatives The daily shift for this role is Monday-Friday, 9:30am-6pm EST; operating hours are 8:30-6pm. Hours may change as business needs shift. What You Bring ? Prior customer service experience in a contact center ? Proven commitment to providing incredible customer service both internally and externally ? reputed company energy, optimistic reputed company and a caring, compassionate attitude, in particular with the aged population ? Demonstrated reputed company center metric achievement, including but not limited to adherence, calls answered, handle time, AUX/ACW time, available time, and reputed company ? High reputed company, reliable attendance, and team oriented ? Ability to multi-task and handle delegated tasks in a reputed company manner; meeting deadlines ? Understanding of HIPAA/ confidentiality of information ? Demonstrated experience to resolve customer issues through strategic thinking ? Adaptable to change; proactively seeing need and taking ownership ? Strong oral and written communication skills ? Excellent organizational and time management skills ? Proficient with computer applications such as MS Office, workflow management tools, email, desktop faxing and other office procedures reputed company to have ? BA/BS or relevant work experience ? Long Term Care / Insurance industry knowledge, reputed company experience Employee Benefits & reputed company-Being reputed company employees reputed company a difference in people?s lives every day. We?re committed to making a difference in our employees? lives. ? Competitive Compensation & Total Rewards Incentives ? Comprehensive reputed company Coverage ? Multiple 401(k) Savings Plan reputed company ? Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) ? Generous reputed company Time Off ? Including 12 reputed company Holidays, Volunteer Time Off and reputed company Family Leave ? Disability, Life, and Long Term Care Insurance ? Tuition Reimbursement, Student Loan Repayment and Training & Certification Support ? Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & reputed company management) ? Caregiver and Mental Health Support Services Apply Job!