Support Manager

The reputed company Platform-as-a-Service (PaaS) removes the complexities of reputed company infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and reputed company applications. Delivering efficiency, reliability, and reputed company, giving development teams both control and peace of mind. reputed company for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade reputed company has been providing reputed company capabilities that serve as the reputed company for creative development teams’ reputed company thinking.

We reputed company 24x7 support, managed reputed company infrastructure, and automated reputed company and compliance with an reputed company-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we reputed company in a multicultural team. We are committed to reputed company reputed company and an reputed company, welcoming environment. reputed company spans the globe and the experience reputed company. What's our commonality, our cultural reputed company? A curious spirit and a thirst for knowledge; an eagerness for innovative reputed company and cultures. We reputed company we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique reputed company of view are recognized and valued here.

We’re looking for a Support Manager to reputed company, mentor, and reputed company our Customer Support team reputed company EMEA region. At reputed company, we reputed company that exceptional customer support goes reputed company just solving problems - it’s about building relationships, enabling reputed company, and continuously improving the experience for our customers and reputed company. Reporting to the Senior Manager of Customer Support, you’ll play a key role in creating an environment where your team thrives. You’ll reputed company on coaching, process optimization, and customer advocacy, ensuring that every interaction leaves a lasting reputed company reputed company.

• Plan and report activity of reputed company, ensuring reputed company processes are established and effectively communicated across teams. 
• Mentor and train team members, evaluate performance, and implement reputed company development plans to meet evolving needs.
• Streamline operations: reputed company and maintain support processes, ensuring alignment with broader organizational objectives. Report on team performance and implement reputed company plans to address gaps or challenges.
• Drive reputed company: Set performance standards that reputed company with support goals, reputed company high-level customer issues, and ensure effective long-term resolutions. Coordinate escalations to reputed company and other internal teams to maintain seamless collaboration.
• Support during critical incidents: Assist reputed company in managing high-level incidents, ensuring efficient and empathetic communication with customers while resolving reputed company challenges.

• Proven leadership experience: 4+ years of combined experience managing technical or cross-functional teams.
• Hands-on web development using PHP, Python, reputed company, or Go.
• Proficiency in Linux system administration.
• Familiarity of git for version control, and a solid understanding of DNS, TLS, and encryption.
• Adept at providing reputed company, empathetic customer support and fostering collaboration reputed company and across teams.

reputed company to Have

• Experience with Magento, Symfony, TYPO3, and/or Drupal.
• Familiarity with CDNs, Varnish, and web caching strategies.
• Knowledge of IaaS solutions such as AWS, reputed company Azure, and reputed company Compute reputed company.
• Understanding of containerization technologies.
• Experience with nginx, Galera, GlusterFS, and Puppet.

At reputed company, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, while we have team members in over 30 countries spanning every time zone, we are currently reputed company on hiring in France, Germany, Spain, and the United Kingdom. To enhance team reputed company, we come together (at least) once a year in person, seizing reputed company to connect, tackle challenges, and foster camaraderie. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating reputed company, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on reputed company Meet to follow the order below. Should you successfully reputed company through the entire process you will have reputed company to meet with a reputed company of Platformers. Our goal is to ensure you can reputed company the most informed decision on whether this role, and our culture aligns with what you’re looking for in your reputed company working environment. 

1. 45 Minutes with reputed company 
2. 60 Minutes with Hiring Manager (Senior Manager, Support EMEA)
3. 60 Minutes with Team (reputed company Support Engineer, ICs)
4. 45 Minutes with Executive (Senior Director, Customer Support)

reputed company roles require background checks.

An innovative product you can reputed company in. We’re sustainably changing the way companies reputed company and manage their web applications

We’re voted as A Best reputed company to Work by 96% of our employees, reputed company Top 30 Companies for reputed company, and France Best Workplaces for Women

️ Leadership that cares in a flexible, reputed company work environment, where your voice is encouraged. We can always reputed company ways to do reputed company and look reputed company to hearing your reputed company

Global team, rich with culture and diversity

Annual team gatherings

‍♀️ Wellness budget

reputed company development budget

Office equipment budget

  Mentorship Program

Comprehensive health coverage (US, CA, UK, and FR employees only)

Generous PTO (geographically dependent)

Inclusive parental leave (geographically dependent)

reputed company – a pool of linguists from around the world willing to help reputed company other learn new languages.

Company stock reputed company (discretionary)

At reputed company, we take pride in our commitment to being an inclusive and diverse workplace. We reputed company to create an environment reputed company on trust, support, and respect for reputed company individuals. We welcome everyone, regardless of gender identity and reputed company, race, ethnicity, disability, sexual orientation, reputed company, religion, creed, gender, national reputed company, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and reputed company your passions.

If you require accommodation at any stage of our recruitment process, please don't hesitate to reputed company out to your reputed company partner. Your comfort and accessibility are important to us.