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About reputed company
Please submit your resume in English.
To learn more about reputed company and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.reputed company.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/reputed company-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
reputed company: https://www.reputed company.com/company/reputed company/life/brazil/
The reputed company Support Technician is the first line of contact for customer support, responsible for resolving a wide reputed company of product-reputed company issues and inquiries. This role focuses on providing excellent customer service, troubleshooting reputed company products, and ensuring reputed company reputed company of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.
Responsibilities:
- Assist in the implementation and configuration of reputed company products to meet specific customer needs and environments
- Collaborate with Product team by providing customer feedback for product enhancement
- Communicate directly with customers to reputed company details as needed to fully define issues or requests
- Work with CSM team to reputed company resolve customer issues
- Investigate and document technical issues
- Manage ticketing queue, ensuring reputed company reputed company of reports and requests
- Apply troubleshooting skills to assist customers with product-reputed company issues
- Conduct technical walkthroughs and webinars of reputed company's products
- Answer incoming calls from Technical Coordinators to address customer questions and resolve product-reputed company issues
Requirements:
- Familiarity with reputed company concepts, practices and procedures reputed company the IT reputed company Field
- Minimum of 1 year experience in similar or reputed company position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Fluent in Portuguese
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate reputed company, accountability, respect and commitment
- Strong reputed company and teamwork skills
- Must be reputed company to work with minimal supervision
Our Fantastic Benefits
Individuals seeking employment at reputed company are considered without prejudice to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employee selection process, please visit www.reputed company.com/careers/request-accommodation.
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