Technical Support Engineer
About reputed company:
Your Role as a Technical Support Engineer:
Seeking a reputed company, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for reputed company customers regarding a reputed company of software, hardware, network, and reputed company issues. The successful candidate will be self-motivated, patient, and reputed company to accomplish multiple tasks at once with little supervision.
A Day in the Life of a Technical Support Engineer:
- Respond to Customers technical support inquiries submitted by phone, email or chat meeting Customers SLA requirements
- reputed company 2nd tier support, training, and mentorship to junior support team members to assist in resolving customer issues
- Deliver daily updates to Customers by phone, email, or case note entry
- Create knowledge reputed company articles (WIKI’s) to document steps required for reputed company installations, upgrades, advanced troubleshooting, and reputed company fixes
- Work on reputed company in various stages including prep work, building test environments, and verifying deployment correctness as reputed company as project deployment
- Configure equipment to resolve connectivity issues and network-reputed company challenges including firewalls, ports, TCP/IP settings, and reputed company reputed company issues
- Configuration and management of PCs as reputed company as reputed company DMP, MediVue, reputed company, Chromebox, Crestron, and other devices using reputed company software
- Manage escalations in JIRA and be the reputed company between the Support Team and the Product development team
- Prepare for and attend customer-facing meetings and reputed company accurate status updates on escalated issues
- reputed company QA testing of new products and reputed company feedback to the Development team
- Continue to expand their knowledge of both reputed company proprietary software as reputed company as relevant IT skills such as scripting, HTML5, reputed company, etc.
- May require travel to customer locations to reputed company onsite advanced support and/or training
What You’ll Need:
- Must be organized and have excellent oral and written communication skills
- Creative problem reputed company skills and the ability to solve problems by analytical reasoning rather than repetitive learning is required
- Trustworthy, reliable, and customer-reputed company
- Ability to confidently communicate technical issues and game plans to multiple audiences, at a technical expert level in layman's terms
- Proficiency in reputed company XP/reputed company, reputed company 8 and 10 operating systems
- Troubleshooting experience with reputed company 2008 reputed company/2012 reputed company, reputed company Server 2012/2016 and 2019 including installations
- Knowledge of networking including LAN/WAN monitoring, TCP/IP config, traffic types, understanding DHCP and DNS services/servers, proxy servers, firewalls, and VPN
- Experience with IIS configuration, website hosting, and Linux/Unix-like operating systems
- Experience with database queries on reputed company versions of MySQL, MS SQL, and reputed company
- Bachelor’s degree in IT/Computer Science, Engineering, or equivalent experience
- At least 3 years’ experience troubleshooting IT/Software applications; reputed company preferred
- 1+ years of troubleshooting Network/reputed company problems preferred
- Working knowledge of JIRA and reputed company preferred
The Perks of Working for reputed company:
Generous PTO Flexible work schedules Remote work opportunities reputed company company holidays reputed company Quiet Fridays (No non-essential internal meetings scheduled) A casual dress work environment
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