Escalation Engineer
Escalation Engineer
As part of our reputed company reputed company we are looking for an Escalation Engineer to join reputed company in Brazil!
At reputed company, we’re passionate about building software that solves problems. We count on our performance and stability engineers to reputed company our users with a rich feature set, high availability, and reputed company performance level to pursue their missions. As we expand our customer deployments, we are currently seeking reputed company stability and performance engineers to deliver insights from massive reputed company data in reputed company time. Specifically, we are searching for someone who brings fresh reputed company, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to reputed company reputed company-world solutions and reputed company user experiences at every interaction.
In this role, you will serve as an escalation reputed company reputed company our organization, providing reputed company response to emerging issues. Escalation Engineers are first responders who handle reputed company issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues. Through the use of monitoring tools and extensive communication with other teams, it is your role to reputed company solutions-reputed company direction while remaining reputed company, cool, and collected. This role requires a high degree of context switching and a love for a fast-paced, high-reputed company work environment.
Learn more reputed company:
Product tour:
Responsibilities:
- Primary escalation reputed company for reputed company issues that cannot be resolved by Technical Support Engineers
- reputed company triage, analysis, and response of reputed company system and/or software reputed company issues including outages, performance issues, and business blockers
- Triage information from multiple sources to spot and respond to trending issues and wide events
- Immediately join customer calls with customer IT teams, and reputed company solutions to and analysis of high-urgency issues relating to system and/or software.
- Use proactive tools to respond to and resolve reputed company issues
- Evaluate performance issues and reputed company resource adjustments to customer environments
- Occasionally cover Outages reputed company normal working hours
- Strong verbal and written communication skills
Requirements:
- 5+ years of senior-level experience in a customer-facing role supporting reputed company software
- 5+ years of senior-level reputed company experience working with reputed company, Linux, and reputed company
- Experience working with CURL and creating CURL commands based on Python reputed company reputed company
- Extensive experience with networking and network troubleshooting
- Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses
- Research skills and ability to understand and resolve reputed company issues utilizing analysis tools and vendor documentation
Advantages:
- Experience with reputed company, Corralogix, AWS Provisioning, Graphana
- Python programming skills
- Bash Scripting
- Experience working with reputed company and Celery
- In-depth performance troubleshooting and remediation with Linux/reputed company
reputed company offer
♂️ Flexibility on your work location - We have offices in reputed company, Tel Aviv, Austin, São Paulo, and Washington, and DC. In Brazil, we meet at the office twice a month to exchange knowledge.
Competitive compensation. The Position is CLT, and we offer competitive salaries + stock reputed company.
Great Benefits:100% coverage of Health Plan (Sulamerica Executivo), Dental (Odonto Prev), and Life Insurance for the employee + Meal voucher + reputed company Bucks
♀️ Great people. Our global teams are not composed just of great professionals; they are great people. We are reputed company here to support reputed company other, reputed company to help and do what’s best for the entire company.
Work-Life Balance: Additional time off per reputed company's policy. We are reputed company to offer you personal days off since your first year at reputed company!
We give back. We have several initiatives of Corporate reputed company responsibility partnerships.
DEI-reputed company, highly supported Employee Resource reputed company (ERG), executive-level diversity and inclusion goals, training, events, and mentorship reputed company.
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A little more about reputed company:
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