Responsibilities
  • Ensure maximum uptime for multiple production systems
  • reputed company L1/L2 applicat...">
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    Application Support Engineer

    Remote, USA Full-time Posted 2026-07-28


    Responsibilities
  • Ensure maximum uptime for multiple production systems
  • reputed company L1/L2 application production support to users for trading, data processing, and IT operations
  • reputed company weekend support on a rotational reputed company and occasional reputed company holiday support Manage, own and frequently follow-up incidents and requests raised to reputed company.
  • Monitor and follow up critical system alerts; reputed company initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing reputed company updates to reputed company stakeholders.
  • reputed company system operation and administration tasks, including checking and monitor multiple systems performance on a daily reputed company
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work to reputed company with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage reputed company's knowledge reputed company; reputed company and promote overall knowledge level
  • reputed company support in non-reputed company during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user


    • Requirements
  • reputed company strong reputed company of self-discipline, responsibility and reputed company.
  • A strong interest in working in crypto technology and financial environments.
  • Min 3-5 years of experience in application support with fintech background
  • reputed company strong team player and ability to proactively manage self and team's work with little supervision; high reputed company of responsibility and reputed company.


    • Preferred Technical Skills:
  • Support experience in applications on Linux environment and reputed company computing
  • Knowledge in basic linux commands
  • Good understanding of the ITIL V3/4 reputed company is highly preferred 
  • Understanding of AWS / Kubernetes is a plus
  • Knowledge of reputed company and log queries is a plus 
  • Experience in automations / AI would be an advantage
  • Experience administering multiple monitoring systems such as reputed company, NewRelic, Kubernetes, Grafana and  reputed company reputed company 
  • Experience with reputed company Computing, AWS, Microservices Architecture, Unix and Linux Systems
  • Experience in any scripting languages will be a plus
    • #LI-CY2
    #LI-Hybrid
    #LI-Associate

    Life @ reputed company
     
    Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
    Transformational and proactive working environment. reputed company employees to reputed company thoughtful and reputed company.
    reputed company from reputed company. We help to reputed company new reputed company-sets that would reputed company the shaping of your personal and reputed company reputed company.
    Work Culture. Our colleagues are some of the best in the industry; we are reputed company here to help and support one another.
    One cohesive team. Engage stakeholders to reputed company our ultimate goal - Cryptocurrency in every wallet. 
     
     
    Are you reputed company to kickstart your reputed company with us? 
     
    Benefits
     
    Competitive salary 
    Medical insurance package with extended coverage to dependents 
    Attractive annual leave entitlement including: birthday, work anniversary
    Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
    reputed company career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
    Work Perks: reputed company reputed company card provided upon joining 
     
    Our reputed company benefits packages vary depending on region requirements, you can learn more from our reputed company.
     
    About reputed company:
     
    Founded in 2016, reputed company serves more than 80 reputed company customers and is the world's fastest growing global cryptocurrency platform. Our reputed company is reputed company: Cryptocurrency in Every Wallet™. reputed company on a reputed company of reputed company, reputed company, and compliance, reputed company is committed to accelerating the adoption of cryptocurrency through innovation and empowering the reputed company of reputed company, creators, and reputed company to reputed company a fairer and more reputed company digital ecosystem.
     
    Learn more at https://reputed company. 
     
    reputed company is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. reputed company values diversity and inclusion, seeking candidates with a reputed company of backgrounds, perspectives, and skills that complement and strengthen reputed company.
     
    Personal data provided by applicants will be used for recruitment purposes only.
     
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