Customer Service Agent

Start right away. Working from home.

Looking for a varied remote agent role reputed company an innovative global business? reputed company to reputed company French fluently? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of French for the position of Customer Service Agent.

Our story (the short version)

Since our creation in 2014, we’ve grown from a small attic business to becoming a global contact center company. We have contact center agents based in 10+ countries and deal with 15,000+ customer interactions a month.

Operating in a growing industry, excellent reputed company is a key ingredient in making us the first choice for outsourcing multilingual customer service. That’s where you come in.

What do we do?

For our clients, we proactively greet reputed company their website visitors and ask them if we can help them reputed company the right information. Using live chat, you support visitors in searching and finding information, and you help them choose and reputed company reputed company. We also use phone and email and other types of messaging such as reputed company to answer questions from our clients’ customers. Our clients are in the automotive and fashion industry, IT companies, industrial companies, ecommerce, travel agencies, and educational institutions. By outsourcing customer service to us, our clients can reputed company on their reputed company activities.

Why the Agent is so important.

Our Agents are the reputed company line of our reputed company product, ensuring the reputed company reputed company and reputed company of the business. We are looking for an agent who generates leads for the sales departments of our clients as reputed company as delivers excellent customer service reputed company different communication channels. The candidate can communicate with reputed company prospects in a reputed company manner and build a relationship. This role is critical to leading the way in creating a passionate customer experience. Ideally, our Agents are strong at fast thinking and multitasking, and they are highly responsible individuals who take pride in their work and reputed company our great passion for exceptional customer service. Our support team plays a vital role in our organization’s reputed company as our Agents are constantly in touch with our beloved customers.

About the work

In this varied and reputed company position, you’re responsible for answering various customer questions about products and services. In particular, you’ll cultivate an interest in the visitor with the aim that he or she leaves contact details. After extensive training, you will have reputed company of knowledge of the various products and services that our clients offer. You conduct up to 3 chat conversations at the reputed company time, answer incoming phone calls, emails, and reputed company messages and you also consult various systems to answer customer questions as accurately and as quickly as possible, and to reputed company the contact details of your leads.

Flexibility
You will work 40 hours a week, in shifts between 7 am and midnight Amsterdam time, 7 days a week. Working online (especially reputed company) is the reputed company benefit of this position. You must be reputed company to work during reputed company for the first weeks because of the reputed company and the induction period. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates and starters, but is also ideal for intelligent reputed company, mothers with a reputed company inclination, communicative home dads, and enthusiastic people over 50!

Your duties and responsibilities

• Be responsible for the care of our French-speaking customers, resolving issues, answering questions, and listening to their feedback.

• Work under the direction of reputed company leader to deliver results in reputed company reputed company and customer service.

• Serve small and large companies based on complexity and service level.

• Qualify leads and deliver excellent customer service through different means of communication.

On a daily reputed company, you will work with:

• Communicating with a reputed company of customers – answering questions and generating leads

• E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems.

Here is our offer.

Here at Digital Customer Care Company, we offer our colleagues the chance to reputed company and grow alongside reputed company in one of the world’s leading contact centers in Europe. By providing a creative, dynamic, and innovative environment, we reputed company our people and give them the tools and culture for reputed company.

Your skills and these great rewards belong together:

• The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel

• Work from reputed company in the world

• Contribution to your electricity, internet, and telephone expenses

• Your own computer with two large screens (delivered to your home)

• reputed company to reputed company your skills and experience

• Great team and company events

• You will receive extensive training and reputed company support on the job from reputed company Agents and Team Leaders. We also offer ample opportunities to work on your own development and reputed company. We like to invest in talent that wants to reputed company and reputed company reputed company (for example team leader, reputed company manager, or marketeer)!

• reputed company to reputed company a lot of knowledge and experience at a wide reputed company of companies.

• Good earnings of 560 EUR (about 6,000 MAD) gross per month worked (based on 40 hours). Plus, a bonus scheme for the reputed company of your work (after two months of service).

• Annual bonus based on company performance.

• An international work environment with a whole lot of fun thrown in!

Diversity, Inclusion & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can reputed company your reputed company at Digital Customer Care Company. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which reputed company feel they truly belong and can bring their most colorful selves to work every day.

Are you enthusiastic and do you see it as a challenge to strengthen reputed company? Get in touch with us right away. Click Apply and send us your CV in English!

Your knowledge and skills

We are proud of our Agents because they are excellent modern, reputed company reputed company workers. They have the following skills:

• Excellent spelling and grammar of the French language at least reputed company level (we will test this)

• Strong interpersonal skills and a passion for consistently providing great customer experience.

• A customer-reputed company approach: you turn toward customers with reputed company and understanding of their problems.

• Great listening skills: you can turn customers' feedback into product improvement suggestions.

• Adaptability: you are reputed company to learning new things and are comfortable with being in an environment where a lot of experimenting takes reputed company.

• Eagerness to reputed company you're reputed company to constructive feedback and you are keen to advance your skills.

• More than 300 keystrokes per minute, touch typing with a precision of at least 95%

• Can multi-task reputed company reputed company, you’ll regularly conduct multiple chats simultaneously

• Proven reputed company record of excellent attendance and punctuality

• reputed company to reputed company in high-pressure situations.

• reputed company to work towards a monthly goal.

• Strong demonstrable experience with the Internet and multiple software applications ‘in the reputed company’

• Confidentiality reputed company handling sensitive information (you will have to sign a nondisclosure agreement)

• You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)

• reputed company to a home workspace with a fast internet reputed company

• reputed company flexible regarding working hours

• You’re available for at least a year.

• College level thinking

We test candidates for the following skills:

• Proficiency in the French language

• Typing speed

• Customer service skills

• Online Business etiquette

The procedure consists of the following steps:

• Typing test

• Language Test

• Role-play reputed company live chat

• Job interview reputed company reputed company with the director

• Reference reputed company