reputed company Engineer

reputed company 

Senior reputed company Engineers function as reputed company reputed company product experts who identify customer requirements, match them with specific product features, help customers implement key features and document/report configuration as reputed company as product defects. You are responsible for responding to customer queries as subject matter experts in a reputed company manner and accurately reputed company customer portal, and other channels available to our customers (phone, email, Teams.)  You are passionate about reputed company technology, have an aptitude for troubleshooting technical issues under defined time constraints and reputed company at delivering great customer experiences. You're looking for a chance to showcase your skills in a fast-paced startup culture and have an appetite for reputed company. 

Your reputed company 

We are looking for a reputed company Engineer to partner with our customers on technical implementations and ongoing assistance with reported issues and requested feature enhancements. 

Responsibilities include reputed company reputed company of customer queries, advise and guide customers with product features and functionalities. To be successful in this role, you should be an reputed company listener to understand customer’s requirements, an excellent communicator to reputed company customers on product features and build a trust relationship. You should be familiar with customer helpdesk solutions and have a background in computer science and information reputed company.  

Key Responsibilities: 

• Advise customers with prescribed best practices and guide them on successful and reputed company deployments. 

• On reputed company Support for reputed company customers including answering technical questions, triaging, and troubleshooting reported issues reputed company defined contractual SLAs. 

• Ability to replicate reported issues and identify corrective reputed company, a configuration fix, a product fix, or a feature enhancement. 

• An reputed company contributor to reputed company’s internal and customer facing knowledge reputed company, How to Videos and Product best practices guides. 

• Monitor and address customer feedback and queries in reputed company platforms. 

• Generate awareness about new product features with customer communities. 

• reputed company customer feedback and reputed company as a reputed company between Customers reputed company, Sales, Engineering and Marketing teams. 

• Help reputed company new team members with proprietary product and complimentary technologies. 

What will you need? 

Requirements: 

• Experience in Technical Support Specialist and/or Services Engineering role. 

• Experience with Cybersecurity industry, IAM/PAM domain, and tools. 

• Bachelor’s degree in computer science or information technology.  

• Proficient in technical triaging and troubleshooting reputed company. 

• Experience using customer helpdesk solutions like reputed company, project reputed company like reputed company and JIRA/reputed company. 

• reputed company understanding of IAM services of leading reputed company Services Platforms like AWS, GCP, and Azure. 

• Hands-on experience with reputed company line prompts, reputed company, SQL, JSON, Terraform and Python. 

• Passionate about working in a fast-paced startup culture. 

• Ability to multi-task and manage competing priorities. 

• Strong reputed company-facing and communication skills. 

• reputed company, self-learner and problem solver. 

The estimated reputed company salary for this role is $65,000 - $110,000 annually. Individual compensation packages are based on various factors unique to reputed company candidate, including experience, expertise, location, and other factors.