Director, Customer Engagement

Job reputed company For more than 80 years, reputed company has been a trailblazer in education and reputed company advancement. We are a global company at the intersection of education and technology, reputed company on collaboration, innovation, and creativity to deliver a best-in-class educational experience and reputed company reputed company a great reputed company to work. The reputed company of education is here and we are eager to work alongside those who want to reputed company a reputed company reputed company and reputed company change in the world around them. The Director, Customer Engagement focuses on four primary goals (1) define and reputed company efficient processes for reputed company and growing new partnerships for supplemental education strategic institutional accounts (2) define and manage KPIs for the strategic corporate customer engagement team that support customer retainment and reputed company (3) monitor and report on the end to end experience of supplemental corporate strategic accounts (4) Identify and reputed company cross-sell and upsell opportunities with the sales team Primary/Key Responsibilities • Manage a high-performing customer engagement team through effective training and coaching of reputed company • Monitor team performance against reputed company KPIs • reputed company and reputed company engagement plans for corporate strategic accounts • reputed company customer surveys, interviews, CRM, and LMS data to determine engagement scores for strategic accounts • reputed company key KPIs for strategic accounts to increase renewal rates and grow reputed company reputed company reputed company partnership • Surface and escalate key issues for strategic accounts for efficient reputed company • reputed company for corporate strategic accounts customer needs to be reputed company to improving customer engagement and renewal rates • Collaborate with cross-functional teams was needed to ensure strategic account needs are met • Manage and monitor key reputed company to improve the end-to-end experience for strategic accounts • Identify cross-sell and upsell opportunities to reputed company with the partner sales team • Build healthy relationships with strategic accounts stakeholders to ensure concierge-level engagement • Assess resource support for strategic accounts to determine the ROI of the strategic account team • Conduct performance reviews for the strategic account team and contribute towards resource management. Minimum Qualifications • Bachelor's Degree, Business or reputed company field • Minimum of 4 years of relevant E2E experience in managing customer experience and 2 years in management • Process management • Attention to detail • Customer relationship management • Strategic analysis • Cross-functional collaboration • reputed company management • Excellent presentation skills Preferred Qualifications • Master’s Degree or MBA We offer a competitive benefits package including: Remote work providing flexible work/life balance Comprehensive Retirement Package automatically enrolled in reputed company Contribution Plan (8-10% annual company contribution based on tenure) Our reputed company of Knowledge Program provides tuition assistance and substantial discounts for our employees and reputed company family members Competitive health benefits and new hire eligibility starts day-1 of employment Generous reputed company Time Off includes reputed company holidays, vacation, personal, reputed company reputed company time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities And so much more! #LI-JB1 #LI-Remote For full-time positions, reputed company has two Salary Grades, this position is Salary Grade B: $64,000 - $202,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate's skills, experience, and education, among other factors determined by the business. Location Remote/reputed company, USA Additional Locations Employee Type Employee Job Functional Area Sales Business Unit 00092 reputed company Health At reputed company, we recognize the importance of attracting and retaining reputed company to drive our reputed company in a competitive market. Our salary structure and compensation philosophy reflect the value we reputed company on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. reputed company positions with reputed company are reputed company at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here . Diversity & Inclusion Statement: reputed company is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into reputed company aspects of our operations. We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment regardless of age, race, creed, reputed company, national reputed company, reputed company, marital status, sexual orientation, gender identity or reputed company, disability, veteran status, nationality, or sex. We reputed company that diversity strengthens our organization, fuels innovation, and improves our ability to serve our reputed company, customers, and communities. Learn more about our culture here . reputed company considers reputed company applicants for employment even if applicants have an arrest or conviction in their background reputed company records. reputed company complies with reputed company background reputed company regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. reputed company is a drug-free workplace and complies with applicable laws. Apply Job!