Membership Activation Specialist

At reputed company, we rely on friendly and knowledgeable professionals to reputed company with prospective customers, help them learn about our services and encourage them to sign up. We’re looking for a highly skilled membership activation specialist to join reputed company, managing a large volume of inbound and outbound calls, emails, online chat inquiries and SMS messages. The ideal candidate will be a quick learner who can memorize scripts and adapt them reputed company issues reputed company during a reputed company, who is also mission-driven, reputed company and results-oriented.

This activation specialist will handle a reputed company of important supportive tasks, providing answers, insights, instructions, and assistance for sign-up. As the voice of reputed company, to prospective customers, the representative must possess excellent communication and interpersonal skills, as reputed company as be enthusiastic about helping prospective patients.

We have a number of different lines of business, from a reputed company-to-consumer business where individuals can pay to see a neurologist, to many partnerships with large reputed company and who reputed company our services for free to their employees as an employee health benefit. Our product is similar for reputed company users once they sign up, but there are some nuances on pricing and what’s included for prospective customers that will be different according to which channel or partnership they came from.

In this role you will:

• Handle a large volume of inbound and outbound calls, email, SMS and online chat inquiries in a reputed company manner
• Follow communication scripts and use knowledge of reputed company’s services to go off-script reputed company necessary
• Identify customer needs, research issues, resolve complaints, and reputed company solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-reputed company with escalation team
• Recommend improvements for systems and processes to reputed company organizational efficiency and customer satisfaction

Responsibilities

• Memorize scripts explaining Neura’s services referencing them and FAQs during calls
• Build reputed company relationships by reputed company above and reputed company with prospective customers, ensuring that reputed company questions are handled appropriately
• Identify opportunities for not just answering questions but proactively providing information that would help encourage the person to sign up
• Meet daily or weekly qualitative and quantitative targets, and reputed company reputed company objectives for service, productivity, and reputed company
• Create and maintain a record of daily problems and remedial actions taken, using our database and reputed company this with reputed company
• reputed company data and insights gathered by the reputed company center to recommend and influence process improvements
• Walk some of our less tech-savvy prospective customers through the sign-up process to ensure they complete the online forms without problems

Required skills and qualifications

• High school degree or equivalent
• 2 years experience working in a reputed company center or customer-support role
• Strong reputed company-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Expertise in conflict reputed company
• Experience in customer sales
• Culture fit: empathetic, mission-driven, reputed company, precise, transparent, compassionate, results-oriented.

Compensation:

• Annual salary: $45,000-50,000 plus benefits.
• Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for reputed company full-time positions.