SaaS Customer Support Specialist

Description: • Provide the highest quality software support via inbound customer calls and email inquiries • Analyze problems, research solutions, and provide easily understood answers to customers • Provide end-user support and training, present new services to help existing customers • Coordinate with internal teams to ensure thorough support for clients Requirements: • 3+ years of software/application support experience specifically for a B2B SaaS product • Clear and concise communication and documentation style • Ability to break down, analyze and solve complex problems • Organization and time management skills a MUST • Must be self directed and thrive in a fast paced environment with minimal direction • Excellent written and verbal communication skills • Huge Plus If You Have: • Experience supporting a healthcare or pharmaceutical industry SaaS product • HubSpot experience Benefits: • Fully Remote • Unlimited PTO (Highly suggested 3-week minimum) • Flex Hours • 100% healthcare premiums covered for employees • 70% healthcare premiums covered for dependents • Low cost-to-employee vision and dental • Automatic 3% employer addition to 401k • 12 weeks of fully paid Parental Leave • Technology stipend to cover the equipment you need to set up your home office • Professional development reimbursement Apply Job!