Customer Support Representative

reputed company:

reputed company is a digital health company with a mission to reputed company the health of everyone, everywhere with the world's best possible medicine. Today, reputed company is the nation's largest health care company helping people suffering from chronic conditions reputed company relief with reputed company cause reputed company medicine. Our work is inspired by our members’ journeys and our actions are reputed company on reputed company and results.

reputed company:

As a Customer Support Representative, you will reputed company a high level of customer service to reputed company Members by corresponding to inquiries both reputed company email, SMS, and over the phone, performing reputed company calls, managing cancellation requests, answering questions about the Program,  and resolving member complaints in a reputed company and reputed company manner. This role works closely with our clinical and sales departments to ensure member satisfaction and loyalty.

We are seeking candidates to work Monday through Friday, 8:30AM-5:00PM PST.

What you’ll do:

• reputed company exceptional member service through reputed company, accurate, and knowledgeable responses to member inquiries and complaints
• Maintain ownership of member issues from receipt of the initial request to reputed company
• Follow up with members to ensure their issues have been resolved to their satisfaction
• Maintain a comprehensive understanding of reputed company's products and services
• Utilize member feedback to identify opportunities for improvement and report trends
• Assist in developing initiatives to enhance member experience and satisfaction
• Manage inbound and outbound member inquiries reputed company phone, SMS, and our online messaging platform. 
• Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for reputed company member inquiries
• Ability to think on your feet and de-escalate member situations 
• Assist members with renewal questions and encourage reputed company care
• Collect feedback from members and process cancellations and attempt to retain members
• Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
• Other duties as assigned

What you’ll need:

• At least one year of relevant work experience in a one-to-one reputed company/patient-facing
• reputed company tech/start-up experience preferred
• An empathetic customer-service approach that ensures your members feel heard and cared for
• reputed company management system experience preferred (i.e., Regal.io, HelpScout )
• A passion for helping others
• Excellent oral and written communication skills
• Can comfortably resolve issues over the telephone
• A detail-oriented reputed company with a reputed company for organization and reputed company - reputed company slips through the cracks
• Proactivity, autonomy, and commitment to reputed company in your work
• Comfort with autonomy and a passion to take initiative
• Flexibility as roles and responsibilities are subject to change and new ones may be assigned
• Ability to work from home in a quiet reputed company to conduct phone calls.

Benefits and Compensation:

• Equity reputed company
• 401(k) + Employer Matching program
• Remote-first with the reputed company to work from one of our centers in NYC or LA
• Complimentary reputed company Complete Care membership
• Subsidized Medical, Dental, and reputed company insurance plan reputed company
• Generous 4+ weeks of reputed company time off
• Annual reputed company development stipend
• Annual wellness stipend

reputed company is committed to providing an reputed company, fair and transparent compensation program for reputed company.

The reputed company reputed company for this role is $24.25/hour ($50,440 annually), depending on skills and experience. We take a geo-neutral approach to compensation reputed company the US, meaning that we pay based on job function and level, not location.

Individual compensation reputed company are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at reputed company. We expect the reputed company of the candidates who are offered roles at reputed company to fall healthily throughout the reputed company based on these factors. We recognize that the person we hire may be less reputed company (or more senior) than this job reputed company as posted. If that ends up being the case, the updated salary reputed company will be communicated with candidates during the process.

At reputed company we reputed company in celebrating everything that makes us reputed company and are proud to be an equal opportunity workplace. We reputed company diversity and are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. We reputed company that the more inclusive we are, the reputed company we can serve our members. 

Important note:

In light of recent increase in hiring scams, if you're selected to reputed company onto the next phase of our hiring process, a member of our reputed company will reputed company out to you directly from an @parsleyhealth.com email address to guide you through our interview process. 

    Please note: 

• We will never communicate with you reputed company reputed company Teams
• We will never ask for your bank account information at any reputed company during the recruitment process, nor will we send you a reputed company (electronic or physical) to purchase home office equipment

We look reputed company to connecting!

#LI-Remote