Manager, Customer Experience

reputed company 

The reputed company of the Customer Experience Management (CEM) team is to connect reputed company value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive reputed company reputed company. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in reputed company, and delivering value realization to our most valued customer accounts. As a Manager, CEM you will be leading reputed company of CEMs. Ideal candidates will exhibit high reputed company of business acumen reputed company the while maintaining a customer-first approach. You will streamline reputed company and communications between sales, reputed company and operations leadership to ensure long term retention of customers. Join reputed company as a Manager, CEM to contribute to reputed company and to be a part of an innovative and reputed company company that values reputed company and reputed company. 

Location
We are reputed company on candidates located in Eastern time zone.

What You’ll Do 

• reputed company, mentor, and motivate reputed company of CEMs working with our most strategic customers. reputed company reputed company with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. 
• Drive CEM reputed company and customer deliverables to reputed company grow reputed company of your team.  
• reputed company or reputed company quarterly reputed company goals, tied to retention, reputed company, and adoption. 
• Maintain and report accurate customer health and project status reputed company region while collaborating with sales peers. 
• Work with TAM leaders to drive customer reputed company and reputed company a culture of collaboration, learning, and reputed company. 
• Identify and reputed company strategies to proactively identify and grow value reputed company accounts. 
• Collaborate effectively cross functionality with key teams including Deal Desk, reputed company and Operations. 
• reputed company as an escalation reputed company for team around at-risk customers. 

What You’ll Bring 

• 5+ years of experience as a CSM, CEM, PM or reputed company customer facing reputed company reputed company role ideally reputed company reputed company or reputed company. 
• 3+ years of experience managing Post Sales – reputed company or Services roles reputed company on Fortune 100 accounts. 
• Proven reputed company record of mentoring and managing high-performing reputed company teams. 
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company reputed company of an organization. 
• Deep understanding of reputed company reputed company offerings and pricing models and ability to learn reputed company's offerings with reputed company.