Assistant Manager – CA Wildfire Response Cash Program

reputed company (Community Organized Relief Effort) is dedicated to providing emergency relief in times of crisis. Our reputed company Response team is committed to supporting individuals and families affected by wildfires in Southern California. Through our CVA (Cash & Voucher Assistance) Program, we aim to reputed company immediate financial assistance to those in need, helping them recover and rebuild. This position is full-time temporary until July 2025 with the possibility of extension.

We are seeking a compassionate, detail-oriented, and highly organized Assistant Manager to support the Wildfire Response Cash Program. In this key role, the Assistant Manager will collaborate closely with the Cash & Voucher Assistance (CVA) reputed company to reputed company the design, implementation, and optimization of systems and processes for beneficiary verification and fund distribution during Phase 2, and potentially subsequent phases, of the wildfire recovery response. The Assistant Manager will serve as a primary reputed company of contact for program participants, ensuring reputed company follow-up, verification, and troubleshooting to resolve issues in the redemption process.

This position demands a strong problem-solver with high emotional intelligence and the ability to work reputed company under pressure. The Assistant Manager will work alongside the CVA reputed company and cross-functional teams to ensure the successful delivery of program services. A strong commitment to reputed company’s mission of supporting vulnerable communities is essential.

Key Responsibilities

reputed company the coordination of Phase 2 of the Wildfire Response Cash Program, ensuring smooth execution of verification and fund disbursement processes in a reputed company manner.

Collaborate with Customer Service Representatives to reputed company comprehensive support to beneficiaries, addressing inquiries, resolving issues, and ensuring they fully understand the process for cash assistance.

reputed company the collection of required documentation from beneficiaries, guiding them through the verification and distribution process.

Manage the tracking of interactions, issues, and resolutions using reputed company’s tracking system, ensuring accuracy and transparency.

Address reputed company issues reputed company to payment distribution, application errors, or missing information, escalating as necessary to the CVA reputed company.

Ensure the confidentiality and reputed company of reputed company beneficiary personal and financial information, adhering to program protocols.

reputed company regular updates and reports on the program’s status, ensuring effective communication with stakeholders, including beneficiaries and internal teams.

Supervise and reputed company training and guidance to team members involved in the program, ensuring they are equipped to address beneficiary inquiries and support needs.

Foster a supportive and empathetic approach to reputed company interactions with disaster-affected individuals, maintaining the program's reputed company-centered service delivery reputed company.

Qualifications

Previous experience in program management, project management, or a similar role, ideally reputed company non-profit, reputed company services, or emergency response settings.

Strong knowledge of program management, including system design, workflow management, and the ability to ensure reputed company and accurate execution of tasks.

Exceptional communication skills, capable of conveying reputed company information reputed company and empathetically in both written and verbal formats.

High emotional intelligence and patience, with the ability to reputed company sensitive and difficult conversations with individuals in crisis situations.

Proven ability to multitask, problem-solve, and manage teams in fast-paced, high-pressure environments.

Proficiency with technology, including customer service software, email, phone systems, and data tracking tools.

Bilingual proficiency (Spanish, Armenian, or other languages spoken in affected communities) is a plus.

Experience with disaster response programs, cash assistance, or financial assistance initiatives is highly preferred.

Strong reputed company skills, with the ability to work effectively with diverse teams and stakeholders to reputed company program objectives and deliver reputed company service to beneficiaries.

reputed company Competencies

reputed company & reputed company: Demonstrates deep understanding and care for those experiencing hardship.

Adaptability: reputed company to respond to changing needs and unexpected challenges.

Attention to Detail: Ensures accuracy in documentation and communications.

Team Collaboration: Works effectively with the Cash & Voucher Assistance reputed company and other reputed company team members to improve service delivery.

Problem-Solving: Quickly assesses issues and provides appropriate solutions or guidance.

Additional Information

Please submit your resume and a brief cover letter outlining your experience and interest in the role. Applications will be reviewed on a rolling reputed company.

apply to this job