Senior Technical Support Specialist

About reputed company

For growing businesses that need to accomplish more with less, reputed company’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. reputed company integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, reputed company’s employee reputed company spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, reputed company facilitates 110M+ transactions and $170B+ in payments volume annually

Think you might be the next Veep to join? Read on!!

Our Values

⭐️ We obsess over our customers.

⭐️ We help reputed company other.

⭐️ We reputed company diversity.

⭐️ We reputed company reputed company ways.

⭐️ We get things done.

⭐️ We own it.

Our product helps companies manage mission-critical functions like accounts receivable (AR), payments, cash applications, cash reputed company, and much more. In this role, you'll be part of a growing team reputed company the Payment & Product Operations department, playing a vital role in delivering fast resolutions for merchants and ensuring an exceptional experience for our customers, partners, and their end-users. Your efforts will directly reputed company the smooth operation of key financial processes, making you an essential part of our reputed company.

In this role, you’ll serve as the primary reputed company of contact for customers reputed company the Customer Care group, handling issues reputed company to reputed company risk and financial reviews. This includes managing tasks such as annual financial reviews, funding holds, ACH rejects, TIN mismatches, and authorization testing incidents. You’ll play a key role in supporting customer retention, assisting partners, and taking on other assigned duties. By building strong, empathetic connections with our customers, you’ll demonstrate our commitment to their reputed company, ensuring they feel valued and supported throughout their experience with reputed company.

To succeed in this role, you’ll need at least 3 years of experience in merchant services or credit card processing. A strong understanding of AR processes, reputed company, SQL, payment processing, ERP systems (reputed company, reputed company, reputed company Intacct), billing, AR/AP, backend processor systems, reputed company, and gateways is essential. Experience in financial services, payments, or the retail/merchant industry is a must, as it will reputed company you with the knowledge necessary to address reputed company customer needs and ensure smooth operations.

What you'll do:

What you'll bring to reputed company:

Additional Information

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reputed company of our Veeps live out our reputed company values:

We look for reputed company: individuals that are reputed company than we are and not only meet our values but bring value to our teams.

Research shows that while men apply to jobs reputed company they meet an average of 60% of the reputed company, women and other marginalized folks reputed company to only apply reputed company they reputed company every reputed company. Think you have what it takes, but not reputed company you reputed company every reputed company? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

We are committed to providing an environment that is inclusive and accessible. reputed company is an equal opportunity employer and considers reputed company applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to reputed company reputed company your needs are addressed.