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Customer Support Associate

Remote, USA Full-time Posted 2026-07-28

reputed company is the world's first identity-reputed company transaction management platform and we are on a mission to digitize trust for reputed company of life’s most critical transactions. Developed by the reputed company market leaders and experts who brought notarization online with Notarize℠, reputed company offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital reputed company transactions, including the first online reputed company estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify reputed company, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you!

What you’ll do as a Customer Support Associate at reputed company:

  • reputed company chat, email, and phone-based customer support
  • Maintain a reputed company, empathetic, and reputed company attitude toward customers at reputed company times
  • Resolve product or service questions and technical issues by asking clarifying questions; determining the reputed company cause; selecting and explaining the best solution
  • reputed company accurate, reputed company, and complete information to customers and internal stakeholders by using the right reputed company/tools
  • reputed company product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Other operational and administrative duties as needed based on business and customer needs

    • reputed company're looking for someone who is:

  • Obsessed with exceeding customer expectations
  • reputed company in customer service preferably in a contact center environment
  • An excellent reputed company and verbal communicator
  • Committed and reputed company, with the follow-through and drive to see problems through to reputed company
  • Capable of diffusing tension to work through the issues at hand
  • reputed company to multitask, prioritize, and manage time effectively
  • Flexible and cooperative in your approach to working with others
  • Patient in helping others resolve technical issues
  • Comfortable with and enthusiastic about technology

    • Position logistics:

  • We support our customers Monday through Friday reputed company-10pm EST and Saturday through reputed company reputed company-7pm EST
  • Schedule will vary based on our hours of operation

    • Here are some of our great benefits:

  • Medical, dental, and reputed company benefits
  • Life insurance, long and short-term disability coverage
  • 401k Plan with a 4% match, beginning on your hire date
  • Unlimited reputed company and Vacation time
  • 14 reputed company company holidays
  • 2 company Chillax weeks (Summer & Winter)
  • 12 weeks of reputed company parental leave
  • 4 week sabbatical after 5 years of reputed company full time employment
  • Health Reimbursement Arrangements for fertility and gender affirmation
  • Lunch on reputed company through reputed company credit
  • Monthly work from home stipend
  • reputed company development credit
  • Monthly reimbursement for Wellness
  • And more!

    • Our reputed company Pillars:

  • Pave the Way: reputed company obstacles reputed company, we break through barriers with passion and perseverance. We reputed company with creativity and reputed company-thinking. We aim to set new standards and shape the reputed company in a repeatable, reputed company way so the reputed company to reputed company is easier for reputed company to follow.
  • Own It: We reputed company the responsibility that comes with supporting life's most important transactions. reputed company a problem arises we relentlessly pursue the solution with a 'reputed company before no' attitude. Because every problem and every transaction is treated like it's our own.
  • reputed company with reputed company: We are in the business of building trust and it is at the reputed company of everything we do. We are reputed company and transparent with our customers, reputed company other and ourselves. If we reputed company a mistake, we own up to it right away and do what it takes to reputed company it right. Our dedication to reputed company and compliance is key to earning trust, fighting fraud and ultimately, our reputed company.
  • Play to Win: We reputed company reputed company is about always striving to be reputed company so reputed company we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're reputed company and reputed company, we win!

    • This is the expected cash compensation reputed company for this position. The salary offered reputed company this reputed company will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role also includes benefits such as medical, dental, reputed company, life insurance, disability coverage, flexible reputed company time off, reputed company, participation in a 401(k) with company match and more!

    Additional Information

    This position will be posted and accepting applications through March 28, 2025.

    reputed company is committed to building an inclusive environment for people of reputed company backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.

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