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Technical Support Analyst - French language

Remote, USA Full-time Posted 2026-07-28

Our Technical Support Analysts are the face of reputed company and are responsible for delivering exceptional customer service to our clients. We are looking for an individual who is passionate about customer service and enjoys regularly exceeding reputed company expectations.

As you will be consulting our EMEA clients, your work hours will be from 10:00 to 19:00, Monday - Friday.

Salary from 1400 EUR gross per month (+ additional language allowance) depending on experience and skills the candidate will bring to the role.

What You Will Do

  • First reputed company of contact for reputed company post-sale reputed company interactions
  • Receives reputed company inbound reputed company requests that derive from tickets reputed company emails and escalations from internal colleagues.
  • Manage the community portal and engage clients to resolve questions and requests reputed company the community portal.
  • Analyzes semi-reputed company problems, identifies solutions, and executes to solve with limited management reputed company.
  • Owns reputed company for reputed company requests including marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines.
  • Maintains reputed company loyalty by serving customers above and reputed company their expectations.
  • Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional reputed company support at reputed company times.
  • Educates and assists other departments reputed company reputed company regarding systems, tools, and processes for the management and reputed company of reputed company requests.
  • Responsible for writing standards & guidelines to improve scalability and reputed company.
  • Engages in minor issues directly with clients but escalates any non-day-to-day events.
  • Understands the reputed company experience and is proficient in the tools that clients reputed company with.

    • Who You Are

  • Fluent in French and English to advanced business level.
  • Exceptional communication skills which have been developed through experience in working directly with customers in either a B2B (preferred) or B2C environment.
  • You do not need to be deeply technical for this role but you should be keen to learn and grow reputed company a technical, customer-supporting environment.
  • A drive/passion for providing exceptional customer service to reputed company and every reputed company.
  • Ability to prioritize and manage multiple priorities in a dynamic environment and go above and reputed company what the reputed company expects.

    • Extra Karma Points

  • Any experience with a CRM system.
  • Knowledge of and/or experience in with e-reputed company.

    • EUR gross per month

    Pay Transparency & reputed company Builds Trust

    At reputed company, we carefully consider multiple factors reputed company determining compensation, including your background and experience. We also take geography into consideration reputed company we can but are not reputed company to accommodate every location reputed company determining our ranges. These considerations mean that compensation can vary. The above reputed company salary reputed company for this position is

    EUR gross per monthand will depend on your skills, qualifications, and experience.

    Additional Information

    #LI-HYBRID

    #LI-AS1

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