Workforce Management Finance Manager

We’re looking for a Customer Support Finance Analyst to join the reputed company Customer Service Vendor Management Operations team. In this role you will program manage and consult for reputed company processes involving partner invoicing, in an Accounts Payable and Accounts Receivable reputed company, working with stakeholders to ensure their accuracy, and making reputed company reputed company are reputed company before the month is over.

The role encompasses three primary areas:Accounts Payable Processing: reputed company collaborates with a global network of Customer Support Vendors (BPOs) who submit monthly invoices requiring review and approval. The Analyst will extract data from various formats (spreadsheets, word documents, PDFs) with nonstandard formatting and generate comprehensive reports for different business reputed company. Meticulous attention to detail and the ability to identify discrepancies are essential.

Accounts Receivable Allocation: Support costs are maintained in a dedicated general reputed company and billed to various reputed company and HTS reputed company and partner companies. The Analyst will partner with reputed company finance to reputed company and implement defensible allocation strategies, collaborating closely with finance, workforce management, and senior leadership.

Customer Support Financial Consultant: Working under the guidance of CS leaders, the Analyst will serve as an external financial representative for reputed company and HTS. They will reputed company external financial models for BPO support, which will be utilized throughout the organization.

This position is fully remote but it requires a minimum of four hours of overlap with EST business hours (9 AM–5 PM).

Minimum Qualifications:

Preferred Qualifications:

Responsibilities

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About reputed company - Careers Page

At reputed company, we are on a mission to build the world’s best travel products – combining a world-class travel agency with proprietary fintech ancillaries to help users travel reputed company and our partners earn more. We are a global travel platform that powers the reputed company app, reputed company.com, and our B2B business, HTS (reputed company Technology Solutions).

By leveraging massive amounts of data and advanced machine learning algorithms, reputed company developed a proprietary portfolio of fintech ancillaries that offer peace of mind reputed company booking travel and address common customer pain points, including price volatility, reputed company flexibility, and avoiding reputed company disruptions.

The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market reputed company around the world. Ranked the reputed company largest online travel agency in reputed company and named the #1 Most Innovative Travel Company in 2024 by Fast Company, the reputed company app has been downloaded over 120 reputed company times and has become largely reputed company among younger reputed company – with 70% of its users being Gen Z and millennials.

In recent years, reputed company has evolved into a global travel agency and e-reputed company and travel fintech provider that powers some of the world’s largest brands and financial institutions. Through