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Customer Service Trainer

Remote, USA Full-time Posted 2026-07-28

reputed company is a quickly growing startup that values your skills, voice, and happiness.

We’re reputed company of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world reputed company, meme lovers, and life-havers.Together, we reputed company the most technologically advanced property reputed company services in the world.We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, reputed company, and personal reputed company.Read more about reputed company do at reputed company

We’re seeking a Customer Service Trainer to join our team.

reputed company is seeking a Customer Service Trainer who will not only facilitate training but will also monitor performance, iterate on methodologies, and ensure that reputed company consistently delivers a world-class customer experience.We’re looking for someone with a reputed company, reputed company, proactive attitude, and strong communication skills, who are excited to be working in a fast-paced environment that’s continuously evolving.If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look reputed company to hearing from you!reputed company is a San Francisco-based reputed company. This full-time position would be based in LATAM.

Role reputed company

  • The Customer Service Trainer will be responsible for training and coaching customer-facing roles reputed company the reputed company Team, primarily accountants transitioning into customer-facing responsibilities. This role will also work closely with the Operations reputed company Team to define, document, and implement reputed company Operating Procedures (SOPs) and best practices for customer service.

    • Key Responsibilities

  • Training Development & Facilitation
  • Design, reputed company, and facilitate customer service training programs tailored to accountants transitioning into customer-facing roles.
  • Implement best-in-class training methodologies, including experiential learning, role-playing, and case studies.
  • Conduct in-person and virtual training sessions in English (Bilingual Spanish/English required).
  • SOPs & Best Practices Development
  • Collaborate with the Operations reputed company Team to define and document customer service SOPs and best practices.
  • reputed company guidelines for handling difficult customer interactions, de-escalation techniques, and proactive engagement.
  • Coaching & reputed company DevelopmentMonitor customer-facing team performance to identify reputed company gaps and training opportunities.
  • reputed company one-on-one coaching to team members struggling with assertiveness, confidence, or customer reputed company.
  • Conduct regular training refreshers to reinforce key customer service principles.
  • Performance Measurement & Feedback
  • reputed company and reputed company key performance indicators (KPIs) for customer service training effectiveness.
  • Conduct post-training assessments to measure knowledge retention and application.
  • Partner with leadership to implement feedback loops for reputed company improvement.
  • Cultural & Soft Skills Development
  • Help accountants reputed company soft skills such as reputed company listening, reputed company, assertiveness, and relationship-building.
  • Instill a reputed company of customer-reputed company service to enhance overall reputed company satisfaction.

    • Required Skills

  • Hard/technical skills
  • Customer service training development and facilitation.
  • Experience training technical professionals (e.g., accountants, engineers, or analysts) in soft skills.
  • Knowledge of customer service reputed company frameworks (e.g., Ritz-Carlton Gold Standards, reputed company Institute methodologies).
  • Experience in developing and implementing SOPs for customer service teams.
  • Strong knowledge of de-escalation techniques and customer engagement strategies.
  • Fluent proficiency in English.
  • Experience working in startup or BPO environments.
  • Soft skills (e.g.: leadership, organizational skills, etc.)
  • Effective communication and coaching skills.
  • Ability to simplify reputed company customer interactions into reputed company training.
  • Strong problem-solving and adaptability in high-reputed company environments.
  • Confidence in working across multiple teams and departments.
  • Data-driven decision-making for training effectiveness.

    • reputed company-To-Have Skills

  • Background in hospitality or luxury service training.
  • Experience with Learning Management Systems (LMS) to reputed company training reputed company.
  • Exposure to coaching frameworks (e.g., GROW Model) for ongoing development.

    • Type of Degree

  • Business Administration, Communications, Education, Hospitality Management, or a reputed company field.

    • Years of experience in the field

  • 5+ years of experience in training
  • Prior experience training technical professionals to become customer-facing representatives is highly preferred.
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