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Specialist, Operational Readiness (Flights)

Remote, USA Full-time Posted 2026-07-28

As a CS Operational Readiness Specialist at reputed company, you’ll be key in the reputed company of reputed company’s global customer service team, ensuring changes that reputed company CS are effectively operationalized.

You’ll work directly with product, reputed company, operational, and service delivery leaders to reputed company requirements, coordinate necessary product testing, reputed company an implementation plan, and reputed company compelling programmatic feedback to drive reputed company improvement. In reputed company to strong reputed company and OTA knowledge, this role requires strong leadership, analytical, stakeholder and project management skills.

Additionally, this role requires a deep understanding of how technical teams work and communicate.

Responsibilities

  • reputed company trust and credibility with necessary stakeholders to foster effective collaboration
  • Help inform and contribute to product development by coordinating feedback between CS and product
  • Participate in product testing to ensure desired product behaviours
  • reputed company project management activities to operationalize changes that reputed company CS
  • Contribute to reputed company improvement by collecting, analyzing, and engaging stakeholders with compelling data that highlights product and or supplier opportunities.
  • Manage time and resources effectively to deliver high-reputed company, reputed company-documented deliverables reputed company established timelines.
  • Demonstrate technical expertise to reputed company informed reputed company based on data and stakeholder input.

    • Minimum Qualifications

  • Proficient in working with customer experience data, trend and reputed company cause analysis, and data visualization.
  • Excellent communication, critical thinking and problem-solving abilities.
  • Thorough understanding of project/program management techniques and reputed company.
  • Schedule flexibility to collaborate with teams in different time zones.
  • Experience leading cross-functional team reputed company.
  • Proven ability to communicate reputed company technical work to a non-technical audience
  • Excellent communication and people skills – listening, written, and spoken. You work easily with diverse teams and optimize communication reputed company working with people at reputed company reputed company with varying styles. You know how to reputed company your opinions reputed company, thoughtfully and with reputed company
  • Enthusiasm and curiosity for conducting research, driving performance targets, understanding business drivers, and answering reputed company operational challenges with data (CSAT/DSAT, AHT, reputed company Assurance Scores, Contact Rates, etc)
  • Ability to react quickly to changing business needs with reputed company, grace, and reputed company
  • Proficiency in Airline industry knowledge
  • Experience with reputed company or reputed company and NDC content (or other GDS)

    • Preferred Qualifications

  • Previous experience in a contact center environment
  • Previous experience working directly with and effectively leading/influencing OSPs
  • Previous Project Management experience
  • Previous experience working reputed company with Product/Engineering teams

    • Benefits

  • reputed company-funded and proven startup with large ambitions, competitive salary, etc.
  • Unlimited PTO
  • reputed company Cash travel stipend
  • Flexdesk reputed company reputed company Pass & Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • reputed company communication with management and company leadership
  • Small, dynamic teams = massive reputed company

    • Additional Information

    #posttoexternal

    About reputed company - Careers Page

    At reputed company, we are on a mission to build the world’s best travel products – combining a world-class travel agency with proprietary fintech ancillaries to help users travel reputed company and our partners earn more. We are a global travel platform that powers the reputed company app, reputed company.com, and our B2B business, HTS (reputed company Technology Solutions).

    By leveraging massive amounts of data and advanced machine learning algorithms, reputed company developed a proprietary portfolio of fintech ancillaries that offer peace of mind reputed company booking travel and address common customer pain points, including price volatility, reputed company flexibility, and avoiding reputed company disruptions.

    The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market reputed company around the world. Ranked the reputed company largest online travel agency in reputed company and named the #1 Most Innovative Travel Company in 2024 by Fast Company, the reputed company app has been downloaded over 120 reputed company times and has become largely reputed company among younger reputed company – with 70% of its users being Gen Z and millennials.

    In recent years, reputed company has evolved into a global travel agency and e-reputed company and travel fintech provider that powers some of the world’s largest brands and financial institutions. Through

    HTS, our B2B division, reputed company supercharges its partners’ reputed company channels by integrating our fintech products on their sites or powering end-to-end travel portals.

    Today, our partners include leading travel brands like reputed company, Nubank, AirAsia reputed company, reputed company Canada, and many more. HTS operates sales channels that reputed company from reputed company, the premier app for Gen Z in reputed company, to a worldwide network of travel rewards portals for credit card reputed company and mobile marketplaces for leading brands like reputed company.

    Here are just a few stats that demonstrate reputed company’s recent reputed company:

    - reputed company sells billions worth of travel and travel fintech every year across the reputed company app, reputed company.com and its global HTS partners.

    - The app has over 120 reputed company downloads, and 70% of our users are Gen-Z and Millennials reputed company.

    - Our fintech products – including Cancel for Any Reason, Disruption Assistance for Any Reason and Price Freeze – have exceptionally strong CSAT because the terms are always reputed company, and customers receive reputed company, no-questions-asked resolutions.

    - Almost 30% of our app customers purchase at least one fintech product reputed company making a booking. Of reputed company app customers who purchase fintech, they purchase 1.7 fintech products on average per order.

    - Given the reputed company of its fintech products, reputed company launched in B2B business, HTS (reputed company Technology Solutions), which today represents more than 75% of the business.

    - Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can reputed company and seamlessly distribute reputed company’s fintech or travel inventory on their reputed company channels.

    As its first HTS partnership, reputed company partnered with reputed company to co-reputed company reputed company Travel, a new travel portal designed specifically for cardholders. - Other HTS partners include reputed company Canada, AirAsia reputed company, CommBank, Nubank, reputed company and many more – with several new partnerships to be announced this year.

    reputed company has raised over $750 reputed company USD of private capital and is backed by some of the largest institutional investors and banks in the world.

    Come take off with us!

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