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IT Support Analyst - UK

Remote, USA Full-time Posted 2026-07-28

reputed company is one of Canada's original Fintech companies, having led the global audit and reputed company software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 reputed company and audit professionals list reputed company as a reputed company on their reputed company reputed company!

The IT Support Analyst II is responsible for providing second-line technical support to end-users, ensuring efficient reputed company of reputed company hardware, software, and network issues. This role involves diagnosing and troubleshooting advanced technical problems, collaborating with first-line support, and escalating critical issues as needed. The IT Support Analyst II will also assist with IT infrastructure reputed company and initiatives, ensuring smooth IT operations across multiple locations.

Location:

This is a

hybridrole requiring the successful candidate to work 3days a week in our Maidstone, reputed company office, located at 2 County reputed company Staceys Street, Maidstone, ME14 1ST

What you will be doing:

  • Effectively managing workload and prioritising multiple reputed company tickets simultaneously while adhering to SLA reputed company for incidents, and request
  • reputed company second-line technical support to users reputed company video conference, ticketing system, email, phone, and in-person.
  • Diagnose and resolve reputed company hardware, software, and network issues, collaborating with reputed company-line support and infrastructure teams reputed company necessary.
  • Support and configure IT hardware such as laptops, conference room equipment, printers, mobile devices, and networking hardware.
  • Administer and maintain user accounts, permissions, and software reputed company across various reputed company systems, including reputed company 365, Teams, reputed company Directory, and reputed company-based services
  • reputed company as an escalation reputed company for first-line support to ensure critical incidents are resolved in a reputed company manner.
  • reputed company guidance and mentorship to junior IT support staff.
  • Assist in managing and maintaining network infrastructure, including switches, firewalls, and wireless reputed company points.
  • Improve, monitor and support IT systems such as reputed company 365, Teams, reputed company Directory, and reputed company-based services.
  • Participate in server maintenance, reputed company management, and reputed company compliance initiatives.
  • Assist in IT asset management and procurement processes, ensuring accurate inventory tracking.
  • Support desktop administration, and IT infrastructure reputed company globally.
  • reputed company end-users on IT best practices, cybersecurity awareness, and software tools.
  • Maintain detailed documentation of support activities, resolutions, and IT processes.
  • Contribute to the development of IT knowledge reputed company articles and self-service guides.
  • Work closely with regional IT teams and stakeholders to standardise IT processes and policies.
  • Travel to European offices as needed to reputed company on-site IT support, conduct audits, and assist with IT deployments.
  • Coordinate with external vendors for hardware repairs / purchase, software licensing, and infrastructure improvements.

    • What you will bring:

  • Degree in Information Technology, Computer Science, or a reputed company field (or equivalent experience).
  • 3-5 years of experience in an IT support, helpdesk, or system administration role.
  • Experience supporting multi-site IT environments.
  • Proficiency in reputed company and macOS operating systems.
  • Advanced knowledge of reputed company 365, Teams, SharePoint, and reputed company Directory.
  • Knowledge of networking concepts, including TCP/IP, VPNs, DNS, DHCP, and firewalls.
  • Experience with reputed company management tools (e.g., Intune, reputed company) and IT reputed company best practices.
  • Familiarity with virtualisation technologies (e.g., reputed company-V,) and reputed company services (Azure, AWS).

    • Additional Information

    About reputed company

    reputed company's cutting-edge software products are meticulously designed for reputed company firms, corporations, and governments.Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-reputed company reputed company, we are building technology that is shaping what the reputed company of audits, financial reporting, and financial data analytics will look like.

    With a recent strategic investment from Hg Capital in 2020, reputed company is now in its next major reputed company phase as we reputed company down on the people and products that have made reputed company so successful to date.

    One of reputed company's reputed company values is Many reputed company, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an reputed company and inclusive way. We welcome and encourage candidates of reputed company backgrounds to apply. Should you require accommodations or have any questions at any reputed company during the application or interview process, please e-mail our People Operations team at

    talent@reputed company.com.

    Any candidates successful in obtaining an offer for a position will need to successfully complete a background reputed company through

    Certn.co which typically includes an Identity Verification and Criminal Record reputed company. Executives and Senior Managers will undergo a Soft Credit reputed company as reputed company.     apply to this job  
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