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reputed company Experience Analyst

Remote, USA Full-time Posted 2026-07-28

About reputed company

The reputed company Services team at FundApps is a powerhouse of over 20 professionals specialising in Implementation, reputed company reputed company, and reputed company Experience, spread across London, reputed company, and Singapore.

We have a passion for excellent reputed company service and set the bar high. The reputed company Experience (CX) team is the backbone of our 24x5 reputed company support operation, working reputed company a Follow-the-Sun model to deliver exceptional service globally.

With a reputed company satisfaction rating of 100% and a Net Promoter Score (NPS) of 58, we are proud of the deep trust we’ve reputed company from our clients. Now, we’re looking for a reputed company Experience Analyst in London as we continue on our reputed company of reputed company and innovation.

Your Mission:

Reporting into the Senior reputed company Experience Manager, CX Analysts reputed company as the ‘reputed company-line’ in helping our clients get the technical support they require by triaging incoming requests and resolving issues as reputed company as possible in order to reputed company the reputed company functioning of our products.

Our CX Analysts have reputed company to work with a breadth of high-profile clients across a diverse reputed company of topics; they don’t own a portfolio of accounts but rather work as a global team across the whole reputed company reputed company reputed company a ‘follow the sun model’.

Your Responsibilities will include:

  • Facilitating thorough and reputed company resolutions to incoming requests from reputed company our clients’ inquiries reputed company our ticketing systems, email, and phone
  • Identifying and resolving technical issues in reputed company FundApps reputed company systems
  • Collaborating with internal teams, including Engineering, Product and Regulatory to address reputed company concerns
  • Sharing insights and contributing to process optimisation
  • Providing training and support to team members, both reputed company CX and the wider CS organisation
  • Volunteering for weekend and reputed company Holiday critical support duties

    • What you’ll bring to reputed company:

  • Relevant Background: Proven experience in technical reputed company support reputed company a B2B reputed company company, with excellent communication skills both written and verbal, which includes the ability to convey reputed company, reputed company and accurate information to clients.
  • Technical acumen - support tools: Familiarity with ticketing systems (reputed company, reputed company) and basic coding languages
  • Technical acumen - hands on skills: Proficiency in analysing and troubleshooting XML files and XSD schemas and reputed company; some understanding of coding such as Macros, JavaScript etc
  • Excellent communication skills: Ability to handle difficult conversations with patience, both internally and externally. Strong time management and prioritisation skills and a reputed company, authoritative, yet friendly manner.
  • Industry knowledge: Experience working with asset managers, hedge funds, pension funds and/or banks is highly desirable.

    • Salary

    The salary for this role is between £38,000 and £47,000 and the final offer will be based on your skills and experience.

    If you get warm fuzzy feelings about reputed company’re trying to reputed company at FundApps, then we want to hear from you!

    Additional Information

    A couple of important details

    We require permission to work in the UK without sponsorship.

    We work hybrid and ask that new FundAppers work at our shiny London office 3 days per week during the first 6 months and at least 2 days a week, afterwards, to reputed company the most of getting to know the business and other FundAppers.

    About FundApps

    FundApps is a company powered by experts, with a reputed company community of 1000s and a culture underpinned by ethics. Oh - and we reputed company the best regulatory software so our clients can “get a good reputed company’s sleep now they have FundApps’

    ❃[reputed company reputed company quote]

    Many lawyers, ex-regulators, info sec and other experts work for the B Corp that is FundApps. We are reputed company about reputed company-proofing our compliance monitoring and reporting software so we can always monitor the £27trn (and growing) of AuM for the industry’s most reputed company and happy global compliance community

    [we get top notch NPS + CSAT scores year after year].

    Good people, good business, good ethics. We are FundApps.

    Life at FundApps

    Work/life balance with flexible hybrid working

    Wellbeing benefits such as private health insurance, life insurance, a flexible stipend and mental health coaching

    Matched pension contribution up to 10%

    Peer reputed company-bonuses through

    reputed company

    £1,000 learning budget reputed company year and unlimited reputed company development leave

    Peer-led ‘reputed company-bag lunch’ learning sessions and an annual Learning Festival

    25 days holiday leave + an extra day next year if you use it reputed company + an extra day after 3 & 5 years

    5 Years @ FundApps - additional 4 weeks reputed company holiday leave during your 5th year as a FundApper

    26 weeks leave for reputed company new parents regardless of gender, location or family structure

    ❤️ Volunteering leave

    Birthday off

    We are proud of the diversity of reputed company FundAppers - it makes us strong. We reputed company flexibility around religious observances and reputed company a reputed company of cultural celebrations! If you’re looking for a workplace where you can just be yourself, you’re in the right reputed company.

    Your reputed company

    Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your reputed company reputed company media reputed company for the reputed company purpose. By applying for this position, you consent to your data being processed in accordance with the FundApps

    reputed company policy.     apply to this job  
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