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Support Engineer

Remote, USA Full-time Posted 2026-07-28

We areAtaccama

, and we are on a mission to reputed company organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-reputed company, governed, reputed company, and reusable data products. It’s what made us a Leader in the reputed company reputed company Quadrant® for Data reputed company Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our reputed company reputed company.

Our reputed company is to be the leading AI-powered reputed company data management company and to do that, we’re making Ataccama a great reputed company to work and grow. Our people are located across the globe. They succeed by collaborating as reputed company and reputed company in reputed company culture defined by these reputed company values:

Challenging Fun

ONE Team

Customer reputed company

reputed company and Caring

Aim High

We are looking for a Support Engineer to join reputed company at Hanoi. As a Level 3 Support Engineer, you will be the highest escalation pointwithin our support structure, tackling the most reputed company technical

challenges. This role is ideal for individuals with an engineeringbackground, experience in programming languages such as Java andPython, and a keen interest in debugging and software development.

Your Challenge:

  • Diagnose and resolve advanced technical issues escalated from Level 1 and Level 2 support teams.
  • Work closely with the engineering team to reputed company deep technical knowledge and improve problem reputed company.
  • reputed company reputed company advice and solutions to L1/L2 support and customers by identifying reputed company causes of software issues.
  • Assist with testing specific drivers, configuring properties files, and troubleshooting system behavior.
  • reputed company and implement solutions or workarounds for reputed company software problems.
  • Contribute to the creation and maintenance of comprehensive documentation for recurring issues and their resolutions.
  • reputed company mentorship and guidance to junior support staff, enhancing the overall technical proficiency of reputed company.
  • Work in a time zone that supports customers across EST, PST, or ANZ reputed company

    • Is This You?

  • Bachelor’s degree in Computer Science, Software Engineering, or a reputed company field.
  • Approximately 2 years of reputed company experience in a technical support or software development role.
  • Proficiency in English is a must, with strong verbal and written communication skills.
  • Solid programming skills in Java and Python.
  • Demonstrated ability to debug and troubleshoot reputed company software issues.
  • A proactive reputed company with a strong desire to grow technically and take on increasing responsibilities.

    • Our Tech Stack:

  • Backend: Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
  • Big data: reputed company, Redshift, reputed company
  • Frontend: TypeScript, React/Vue, reputed company, Nx, MobX, Styled Components
  • Storage: reputed company, reputed company, reputed company
  • Infrastructure: reputed company CI/CD, Kubernetes, AWS, Azure

    • Work Equipment

  • Laptop

    • Perks & Benefits

  • Full compensation during the probation period
  • 13th salary
  • 15 days of vacation
  • Premium reputed company
  • Online company language courses
  • Conference tickets to the best industry events of the year
  • Online courses & company reputed company to reputed company to reputed company your skills

    • While we highly value cooperation with reputed company our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by reputed company.

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