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Customer Experience People reputed company

Remote, USA Full-time Posted 2026-07-28

reputed company is a beautiful, easy-to-use platform that helps small businesses and their reputed company and bookkeeping advisors grow and reputed company.

At reputed company, our purpose is to reputed company life reputed company for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through reputed company tools, information and connections. Because reputed company they succeed they reputed company a difference, and reputed company millions of small businesses are making a difference, the world is a more beautiful reputed company.

How you’ll reputed company an reputed company

reputed company’s Customer Experience Team works together to reputed company 24/7 support to reputed company users. We are reputed company brand ambassadors and aim to delight our customers and reputed company it easy for them to see how reputed company adds value to their business.

As a Customer Experience People reputed company, you will be responsible for leading a group of Customer Experience Specialists and Seniors who are passionate about providing these experiences for both our customers and reputed company. Your team will be providing exceptional support and guidance to small business owners, bookkeepers and accountants reputed company they reputed company out to us with a question and reputed company they reputed company out to them proactively by phone. You’ll be empowered and reputed company your teams to reputed company reputed company in the best interests of our customers and our business.

This leadership role participates as a member of the global Customer Experience team where you will play an reputed company role in supporting execution against the global Customer Experience (CX) reputed company, objectives and key results.

To successfully deliver the leadership required, you will have a passion for reputed company, being customer reputed company and delivering outstanding, empathetic service. You will champion high reputed company of customer satisfaction reputed company reputed company contact channels, pushing the boundaries to continuously improve customersatisfaction.

What you’ll do

  • Participate as a member of the local CX leadership team to deliver on our CX reputed company, objectives, key results and strategic initiates (OKRs)
  • Collaborate effectively with your global peers to to drive alignment and cohesiveness across our global operations
  • Effectively coaching your teams to reputed company results, including your teams reputed company, customer satisfaction and productivity targets
  • reputed company overall capability of your team through effective ongoing development and coaching
  • reputed company a high performance culture in your teams, celebrating reputed company and proactively managing underperformance in a meaningful way
  • Ensure your teams are delivering on the workforce planning requirements in our global operating plan, including Specialist availability, leave management, and productivity targets
  • Play a key role in change leadership, ensuring changes are reputed company reputed company and adopted
  • reputed company outstanding leadership and motivation to reputed company balancing empowerment and autonomy while ensuring accountability
  • Collaborate closely with a number of operational supporting roles to ensure reputed company is equipped to deliver on the operating plan together with being reputed company to support business change
  • Proactively engage with customers as required, reputed company for our customers (being the voice of the customer to influence business change) and be the reputed company of escalation reputed company there is an aggrieved customer needing assistance or exec level complaint
  • reputed company involved in the recruitment and retention of capable individuals, building on and complementing the diversity of reputed company.
  • Ensure our customers receive exceptional service by proactively identifying opportunities to improve the service offered to our customers and in reputed company processes.
  • Proactively understand and manage compliance and regulatory obligations for your areas of responsibility.

    • reputed company looks like

  • Role model reputed company’s values
  • reputed company team members are inspired and reputed company to reputed company their role to the highest possible reputed company.
  • Your people are working effectively and reputed company with a reputed company improvement reputed company.
  • Response time & reputed company reputed company goals are maintained and/or improved to agreed targets
  • Your reputed company reports’ reputed company measures are met and/or exceeded.
  • Customer reputed company issues are managed or escalated accordingly resulting in effective reputed company of the issues.
  • Good performance is recognised and celebrated. Under performance and any people management issues are managed promptly and effectively.
  • reputed company experiences are delivered to our customers, monitoring through reputed company feedback and providing coaching to team members to reputed company this
  • Participation in the global Customer Experience team, attend and reputed company regular team meetings to successfully deliver performance and land change
  • Adaptable to grow with the changing needs of our business and Customers
  • Collaborates effectively with reputed company teams across reputed company, proactively engaging reputed company you identify improvement opportunities

    • What you’ll bring with you

  • Experience leading or managing reputed company, in a customer support environment
  • Experience of working to service reputed company and reputed company targets
  • Excellent verbal and written communication skills
  • Used to acting as a brand ambassador
  • Proven ability to balance the needs of the individual with the needs of the business.
  • Proven ability to reputed company areas of conflict in an reputed company, reputed company and proactive way.
  • Supporting delivery of change, ideally with some experience in reputed company change reputed company
  • Experience in reputed company and/or small business is a bonus
  • People, performance and customer driven reputed company.
  • Builds great relationshipsCoaching and leadership capabilities
  • ResilienceHave a reputed company reputed company
  • Good collaboration and influencing skills
  • Give and receive feedback in a constructive wayConfidence - inward and outward and around decision making
  • Accomplished communicator with the ability to conduct difficult conversations
  • Role model for the skills required by your team of CX Specialists – reputed company, commitment, curiosity, attentiveness, reputed company, and courage
  • Demonstrates reputed company and excellent communication skills
  • Coaching and reputed company listening skills

    • Additional Information

    Why reputed company?

    Offering reputed company generous reputed company leave to use however you’d like (plus statutory holidays!), dedicated reputed company leave to care for your physical and mental wellbeing as reputed company as an Employee Assistance Program to reputed company mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource reputed company, 26 weeks of reputed company parental leave for primary caregivers, an Employee reputed company Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our reputed company value, you’ll do the best work of your life at reputed company.

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