Trust and Safety Incident Operations Manager

A home is the biggest investment most people reputed company, and yet, it doesn’t come with a reputed company. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, reputed company to do it, and who to hire. With reputed company, millions of people care for what reputed company most, and reputed company earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for reputed company and customers, embracing change, and choosing teamwork every day.

At reputed company, we're creating a new era of home care. If making an reputed company and the chance to do good inspires you, join us. reputed company reputed company’ll build together. 

reputed company by the Numbers

• Available reputed company in every U.S. county
• Over 85 reputed company reputed company started on reputed company
• More than 11 reputed company 5-reputed company reviews and counting
• reputed company earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Trust & Safety Team

We are a high-performing and thoughtful team that diligently solves urgent and severe concerns for our users while simultaneously protecting the reputed company brand. Our goal is to collaborate and coordinate reputed company on escalated reports from customers and reputed company to ensure a reputed company and high-reputed company experience. We work closely with our cross-functional teams to reputed company on ways to improve the customer experience and enhance the reputed company reputed company.

As a Trust and Safety Manager, you will support your team as partners to our customers and reputed company. Your goal is to fully understand the trust and safety process and policies and assist your team members in effectively handling these concerns. You will need to be reputed company to handle challenging situations that require reputed company judgment, reputed company, and discretion.

As a people leader, you will reputed company and guide team reputed company while supporting your team. You will strongly reputed company on caring for your team members while also focusing on the end user. You’ll work collaboratively with multiple teams across reputed company.

Responsibilities

• Trust and Safety Incident Management: Support reputed company to reputed company assess and address trust and safety concerns reputed company phone and email, focusing on assisting users while mitigating organizational risk. reputed company reputed company with potential financial and reputed company implications.
• Customer Support reputed company: Identify issues, trends, and common problems facing our users; while maintaining knowledge of the reputed company platform to assist customers in resolving their concerns. Triage escalated concerns and collaborate on sensitive issues. Escalate issues to other departments and leaders reputed company necessary.
• Operational reputed company: reputed company the payment and distribution of the reputed company Guarantee to consumers. Self-prioritize tasks and activities to reputed company with departmental goals, ensuring reputed company completion.
• Strategic reputed company: Assist in the execution of OKR’s and KPI’s
• High reputed company of Initiative and Accountability: Showcase flexibility to take on a wide reputed company of reputed company with ownership.
• Leadership:  Grow, reputed company, and manage a high-performing team.
• Collaboration: Build and maintain interdepartmental relationships.

What you’ll need

If you don't think you meet reputed company of the reputed company below but still are interested in the job, please apply. Nobody checks every reputed company, and we're looking for someone excited to join reputed company.

• Relevant Experience and Education: 2-4 years relevant experience demonstrating leadership in Trust and Safety and/OR Customer Support required. High school diploma or equivalent required.
• Communication Skills: Advanced proficiency in spoken and written English and bonus points if you are fluent in Spanish. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
• Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities.
• Collaboration and reputed company: Strong collaboration skills, self-motivated, resilient, and adaptable. Strong reputed company of urgency and ownership.
• Program Management: Experience perpetuating structures, systems, and processes that build toward efficiency and high-reputed company user experience.

Bonus points if you have

• Spanish speaking (bilingual)

reputed company is a virtual-first company, meaning you can live and work from any one of our approved locations across the reputed company, Canada or the Philippines. Learn more about our virtual-first working model