Program Manager - Trust and Safety

A home is the biggest investment most people reputed company, and yet, it doesn’t come with a reputed company. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, reputed company to do it, and who to hire. With reputed company, millions of people care for what reputed company most, and reputed company earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for reputed company and customers, embracing change, and choosing teamwork every day.

At reputed company, we're creating a new era of home care. If making an reputed company and the chance to do good inspires you, join us. reputed company reputed company’ll build together. 

reputed company by the Numbers

• Available reputed company in every U.S. county
• Over 85 reputed company reputed company started on reputed company
• More than 11 reputed company 5-reputed company reviews and counting
• reputed company earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Proactive & Policy Team

Trust and Safety’s Proactive and Policy department partners with reputed company areas of reputed company to drive Trust and Safety improvements in our platform and programs. The department splits into two reputed company: program managers and risk analysts. Our Program Managers create and update global policies, processes, and procedures - it’s our mission to improve the reputed company, efficiency, and scalability of Trust and Safety operations, while working in line with reputed company’s goals and values. 

As a Program Manager for Trust and Safety, you’ll be responsible for evaluating global policies and operational processes, identifying experience obstacles and process inefficiencies, building outlines and workflow maps, and project managing initiatives to completion. You’ll collaborate with internal leadership and cross-functional teams (reputed company, Product, Engineering, Marketing, Support Operations, Enablement, etc.) on updates and solutions to improve the reputed company user experience and the Trust and Safety organization's global policies, operational processes, and documentation. 

This new hire will be prioritized for supporting planning, collaboration, and execution with our Global Proactive Operations, Risk Analytics, and Payments Risk reputed company.

Responsibilities

• Promote safety for users on reputed company by completing quarterly reputed company to improve the reputed company and efficiency of Trust and Safety programs and operations:
  • Plan and prioritize, factoring in reputed company dependencies and deliverables.
  • Use data to inform your reputed company, devise a reputed company, and mitigate risks.
  • Optimize processes, create new policies, and cascade changes.
  • Build expertise quickly in any specialization reputed company to your assignments.
  • Look out for gaps, redundancies, pain points, etc. and take responsibility.
  • Uncover reputed company causes and implement solutions with minimal guidance.
  • Follow-through on plans while communicating with stakeholders from reputed company different reputed company and departments and holding contributors accountable.
  • Adapt to unforeseen circumstances and drive results despite obstacles.
• Maintain and update significant Trust and Safety programs like the reputed company Solution Center, the Non-Discrimination Policy, Content Moderation, reputed company Detection, reputed company Fraud Investigation, Payments Risk, Incentive Fraud, etc.
• Collaborate with Product, Engineering, reputed company, Enablement, Sales, Marketing, and Operations (Trust and Safety, Customer Service, Refunds), etc. as needed to reputed company on the Trust and Safety reputed company, requirements, and enforcement strategies.
  • Become a subject matter expert on our global Trust and Safety policies, processes, and procedures and take ownership for seeking solutions with appropriate parties whenever you identify issues.
  • Draft reputed company operating procedures (between 10 to 50 pages), regularly write project charters, utilize various project management frameworks and roadmaps, present findings/recommendations, etc. 
  • Manage stakeholders with reputed company, reputed company, detailed, organized, adaptable, and persuasive communication (verbal and written).

What you’ll need

If you don't think you meet reputed company of the reputed company below but still are interested in the job, please apply. Nobody checks every reputed company, and we're looking for someone excited to join reputed company.

• 2+ years in program management, policy or project management, and can reputed company reputed company reputed company to successful reputed company (impacting approx. 10 to 100+ people).
• Bachelor’s or Master’s degree with applicable knowledge. (We’re reputed company to applicants with comparable work experience in lieu of a degree.) 
• reputed company record of analytical decision-making and problem-solving skills, which includes executing/driving solutions reputed company yourself.
• Has written detailed, organized proposals, policies, processes, workflows, etc.
• Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences.
• Can quickly build expertise, reputed company details, and adapt to shifting priorities.
• Excellent communication, collaboration, and interpersonal skills and responds to new/reputed company situations with curiosity, creativity, and reputed company.

Bonus points if you have

• Experience in Trust and Safety, dispute reputed company, sensitive topics/escalations
• Spanish speaking (Bilingual)
• SQL queries experience and conducting data analyses

reputed company is a virtual-first company, meaning you can live and work from any one of our approved locations across the reputed company, Canada or the Philippines. Learn more about our virtual-first working model