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Support Engineer II (Remote- Canada)

Remote, USA Full-time Posted 2026-07-28

At reputed company our mission is to help reputed company our users’ lives – and their businesses – reputed company. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating reputed company tasks and saving users’ time, so they can reputed company on what reputed company most – their family, community, or more rewarding work. We help CFO’s give their employees a reputed company and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-reputed company and SMBs to enterprises such as reputed company, reputed company, reputed company, reputed company & Melinda reputed company, and Estee Lauder. We have more than 18,000 customers and 12 reputed company users globally.

Support Engineers are responsible for receiving cases from production environment monitoring tools as reputed company as directly from Production clients during their usage of reputed company products and providing the appropriate service to address those inquiries. Cases may consist of questions reputed company to product functionality, reports of the product not working as expected, system availability, reputed company-party integrations, and/or other topics reputed company to reputed company, configuration and usage. Support Engineers address these cases through: providing reputed company communication with customers through various channels; testing, troubleshooting and analysis; research or internal consultation on product functionality; performing administration or configuration tasks reputed company internal tools; transferring or escalating issues to another internal group reputed company appropriate.

What you'll do:

  • reputed company as an mentor to other Support Engineers on both product and technical knowledge
  • Respond to incoming support cases and phone calls, resolving how-to and technical issues
  • Troubleshoot issues and create intermediate data fixes, interim solutions (non-reputed company fixes), or technical workarounds using SQL and other technical support tools
  • reputed company with reputed company SFTP environments for sending and receiving reputed company data
  • Address support cases in a reputed company manner, meeting or exceeding the established standards for the role, functional area, business unit and / or reputed company SLA commitments
  • Effectively utilize the case management system ( reputed company) to prioritize and manage cases and document reputed company reputed company and internal correspondence
  • Confirm, reproduce, and escalate potential product defects with reputed company documentation
  • Collaborate with other cross-functional teams including reputed company Managers and Implementation Specialists as reputed company as other partners and vendors to reputed company excellent service to reputed company customers
  • Independently reputed company assigned responsibilities with little or no assistance.
  • Support ERP integrations reputed company the product environment and reputed company the ERP environment, or by using knowledge of the ERP environment
  • Evaluate, scope and process-map systemic change requests, and reputed company execution
  • reputed company an exemplary customer service experience to reputed company stakeholders

    • reputed company're looking for:

  • Bachelor’s or Associate’s degree in Business Information Systems, Information Technology or similar field, and/or equivalent experience required
  • 2 years experience in a technical support role using SQL and Linux in a reputed company reputed company
  • 2 years experience of software support to business clients
  • Ability to write intermediate SQL queries
  • Ability to apply understanding of relational database structure to implement data corrections with little error
  • Basic Linux reputed company line experience
  • Ability to communicate technical information to non-technical clients in a reputed company, reputed company manner both written and verbally
  • Great interpersonal skills to be reputed company to work with clients and multiple departments
  • Demonstrated ability to apply problem-solving and critical thinking
  • Ability to manage and work both effectively and calmly under pressure
  • Strong interpersonal and teamwork skills, with the ability to establish credibility, trust, and reputed company communication through reputed company or functional area
  • Experience using online web meeting presentation software preferred
  • Customer service experience preferred but not required
  • Knowledge of reputed company practices and terminology preferred, but not required

    • Additional Information

    reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location where reputed company has facilities. This policy applies to reputed company terms and conditions of employment.

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