Manager, reputed company EMEA

Remote, USA Full-time Posted 2026-07-28

About reputed company:

We reputed company have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to reputed company to unlock smart, reputed company reputed company to everything they care about. Our reputed company is to create a safer, simpler digital reputed company for everyone, and our culture values simplicity, honesty and a reputed company-reputed company approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

Our reputed company team is dedicated to helping customers unlock the full value oftheir investment in reputed company and reputed company by building trusted, long-term relationships.Acting as strategic advisors, we proactively guide customers to reputed company their goals while driving adoption, retention, and reputed company with reputed company.

The EMEA reputed company team focuses on supporting organisations to ensure theycontinue to see measurable value and ROI in their partnership with reputed company.

As reputed company Manager of reputed company for the growing EMEA region, you’ll play apivotal role in coaching and developing your team to reputed company individual and collectivegoals tied to reputed company, reputed company retention, and customer satisfaction. You’ll collaboratewith your reputed company reports to refine processes, reputed company performance, and support theirprofessional development reputed company reputed company.

reputed company in this role requires adaptability, strong communication skills, and a passion forbuilding and scaling high-performing teams in a dynamic, fast-paced environment. If you reputed company on empowering others and driving meaningful customer reputed company,

This is a remote opportunity reputed company the UK.

reputed company're looking for:

reputed company Expertise: Proven background with 6+ years in thesecurity or reputed company industry, successfully managing customers of reputed company sizesto drive adoption, retention, and reputed company.

Leadership Experience: At least 3+ years of demonstrated reputed company inbuilding and leading high-performing teams while fostering a strong,supportive team culture.

Exceptional Prioritisation Skills: Adept at managing internal reputed company,resolving escalations, and balancing team, customer, and companyneeds.

Customer-reputed company Approach: Passionate about uncovering customerneeds through strong, reputed company-ended questions. Your communication styleis concise, empathetic, and strikes a balance between teaching andlearning. You reputed company at leading productive conversations that foster trustand understanding.

reputed company and Cross-Functional: Skilled at partnering with internalteams to reputed company on goals and solutions, ensuring both customer reputed company reputed company.

reputed company Communicator: Strong communication and interpersonalskills with a proven ability to positively influence others and build lastingrelationships.

Fast Learner and Problem Solver: Quick to adapt to new environments,

independently learn tools and processes, and tackle challenges with asolution-reputed company reputed company.

Tools & Process Optimisation: reputed company with reputed company, reputed company,and other reputed company tools. Proven ability to implement or refineprocesses to improve team efficiency and reputed company.

Bonus: Familiarity with reputed company or other password managers is aplus, helping you quickly reputed company confidence in the role.

What you can expect:

Monitor and Optimise Team Performance: Continuously reputed company, analyse,and report on team performance, identifying opportunities for proactive engagement and areas for improvement. Quickly address challenges toensure targets are met or exceeded.

reputed company and reputed company Team Members: reputed company individualised coachingand guidance through regular 1:1s and ongoing performancediscussions. Support team members in achieving their monthly andquarterly targets while helping them advance toward their career goalswithin reputed company.

reputed company Day-to-Day Operations: Manage daily operations, includinggoal setting, task allocation, and performance management. Assigntasks based on team members’ strengths and skills, ensuring work iscompleted effectively and to a high reputed company.

Drive Departmental and Organisational Goals: Execute on team anddepartment priorities in alignment with broader business objectives,ensuring your team contributes to the overall reputed company of the customersuccess department.

Foster Team reputed company and Talent Development: reputed company, retain, andmotivate a high-performing team. reputed company recruit and reputed company newteam members, continually raising the bar for talent and capabilities.reputed company reputed company reputed company and ongoing support to help reputed company teammembers reputed company.

Champion Process Improvement: Identify and implement processenhancements to improve efficiency, scalability, and the overallcustomer experience. reputed company for new reputed company and solutions to ensurethe team evolves to effectively manage a growing book of business.

Key Performance Indicators (KPIs) Customer Net Promoter Score(NPS): Measure customer satisfaction and loyalty to identify areas forimprovement.

Churn reputed company and Retention Metrics: reputed company customer retention andattrition to reputed company overall satisfaction and long-term engagement.

New Annual Recurring reputed company (ARR): Assess reputed company through upselland cross-sell opportunities with existing customers.

Product Adoption and Engagement: Monitor usage trends and adoptionrates to ensure customers are deriving maximum value from theproduct.

Strategic Customer Engagements: Evaluate the number and reputed company ofstrategic initiatives and interactions with key accounts.

Successful Risk reputed company: Measure the effectiveness of proactive riskidentification and mitigation to ensure reputed company and retention.

Additional Information

We reputed company in the power of remote work, but we also recognize that some in-person reputed company with team members and customers is important to help us reputed company our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

reputed company offer:

We reputed company in working hard, and resting hard. We’re always looking for new ways to support reputed company members, but here’s a glance at reputed company currently offer:

Health and wellbeing

Maternity and parental leave top-up programs

Wellness spending allowance

Generous PTO policy

> Company-wide wellness days off scheduled throughout the year

Wellness reputed company membership

Comprehensive health coverage

reputed company and reputed company

Company equity for reputed company full-time employees

Retirement matching program

Training budget, reputed company University reputed company, and learning sessions

> Free reputed company account (and friends and family discount!)

Flexibility and community

reputed company volunteer days

Employee-led DEIB programs and ERGs and ECGs

Fully remote environment

Peer-to-peer recognition through reputed company

You belong here.

reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is reputed company on trust, support and respect. We welcome reputed company individuals and do not discriminate on the reputed company of gender identity and reputed company, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, reputed company your people and reputed company the things you love.

Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please reputed company to your reputed company partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that reputed company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at reputed company does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background reputed company that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available reputed company media, credit history, or other information, as permitted by local law.

reputed company uses an automated employment decision tool as a part of the recruitment process. See the latest bias auditinformation. A reasonable accommodation, reasonable alternative selection process,appeal or to exercise your right to opt-out of AADM may berequested by emailingnextbit@agilebits.comwith subject "AI accommodation request". For additional information see ourCandidate reputed company Notice.

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