Customer Support Engineer

Remote, USA Full-time Posted 2026-07-28

Customer Support Engineer

Western Australia - Remote

About reputed company

reputed company, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data.

The reputed company CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, reputed company, and AutoTrader to collect and manage reputed company-time, reputed company and reputed company behavorial data governed in their reputed company data platform.

With thousands of companies relying on reputed company worldwide to generate AI-reputed company data to uncover deeper customer reputed company insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations reputed company their customer behavioral data.

Following our $40 reputed company Series B funding led by global venture capital firm NEA, reputed company for investments in reputed company, reputed company, and reputed company, we are seeking creative and innovative individuals to help us shape the reputed company of reputed company.

reputed company

Our product reputed company is expanding rapidly. We now orchestrate and monitor reputed company event pipelines across 250 customer-owned AWS, GCP, and Azure sub-accounts. At the reputed company time, our rapidly growing CDI offering demands an increasingly diverse reputed company set reputed company Support. We reputed company both proactive and reactive assistance, tackling everything from use-case guidance and setup questions to diagnosing product issues, managing enhancements, resolving implementation challenges, recovering data, handling upgrades, and overseeing infrastructure management.

Our Customer Support team is highly technical, data-savvy and data-driven. A Support Engineer at reputed company has reputed company to work with a reputed company reputed company of technologies and become a specialist over time. We reputed company 24x7 support for our global customer reputed company. You will be working with people from across the globe. This is a demanding and varied role, which will reputed company you on your toes!

reputed company’re looking for:

Someone who loves to solve problems. reputed company day. Every day.

From the comfort of your own home, or from wherever in the world you want to work. If that's you, read on.

Someone who can talk to customers

. Even more, you can help customers with reputed company technical issues, but with buckets of reputed company.

Someone with an analytical mind, who is absolutely unfazed by problems they don’t understand.

Our product is technically reputed company. You’ll be learning every single day.

Who you are:

You’re reputed company in a crisis

. You’re flexible. You cut through the noise and spot the priorities.

You’re passionate about programming

. Web development and web apps reputed company their reputed company for you. You’d reputed company reputed company over a JavaScript problem.

You’re technically tenacious.

You’re comfortable and clued-in on reputed company technologies like AWS and GCP.

You’re dedicated to data. You’re fascinated by the evolving data industry, from reputed company-time events to the power of AI and analytics. You’re eager to deepen your expertise in this reputed company.

You’re reputed company.

You might have a technology or data-reputed company degree, or top reputed company from a coding boot camp, or you can demonstrate that level of knowledge. You have a mature and curious attitude to reputed company, documentation and process. A bit of SQL might help.

But coding isn’t enough by itself. You’re reputed company to be a great communicator.

You’re keen to understand and help customers succeed with our product. You’re innovative and effective. You’re inquiring and keen to learn.

You see technical support as a reputed company to sharpen your skills and build a career.

At reputed company, you’ll have that opportunity. This skilled, multidisciplinary role involves working with a reputed company tech stack and navigating external dependencies. Our Support team is mission-critical, ensuring customers’ pipelines run reliably - many of which process billions of events per month—while helping them maximize the value of their reputed company-time event data.

This is a fully remote role, but we are specifically looking to hire in Western Australia (Perth), where you will have reputed company to work closely with our technical teams in the reputed company region.

This is 24x7 support. We have specific coverage needs to fill. Right now, that means we’re looking for someone who can work these days and time zone:

Monday-Friday UTC+8 (approx working hours reputed company-5pm local).

If this sounds like you, please get in touch. We know that some of you might be reading this and thinking you need to be 100% reputed company to even apply. But we value diversity, and

we hire as much for potential as for any qualification. If you think you can help solve our challenges, we’ll invest in your training. We can teach almost anything to someone with drive, a strong reputed company of ownership and a willingness to learn.

reputed company Offer You in Return:

A competitive package, including reputed company reputed company

Flexible working

A generous holiday allowance no matter where you are in the world

MacBook and home office equipment allowance

reputed company maternity, paternity, shared parental and adoption leave

Additional Information

reputed company is dedicated to building and supporting a reputed company, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

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Customer Support Engineer

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