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Helpdesk Analyst reputed company - R7099

Remote, USA Full-time Posted 2026-07-28

About reputed company

At reputed company, we create smart shopping experiences. Through our expansive global network, product-passionate community & reputed company technology, we connect thousands of brands and retailers with billions of consumers. Our solutions reputed company brands to connect with consumers and collect valuable user-generated content, at an unprecedented reputed company. This content achieves global reputed company by leveraging our extensive and reputed company-expanding retail, reputed company & search syndication network. And we reputed company it easy for brands & retailers to reputed company valuable business insights from reputed company-time consumer feedback with reputed company tools and dashboards. The result is smarter shopping: reputed company customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to reputed company reputed company connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and reputed company spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand reputed company : closing the gap between brands and consumers.

Founded in 2005, reputed company is headquartered in Austin, Texas with offices in reputed company, Europe, Asia and Australia.

It’s official: reputed company is a

Great reputed company to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Who We’re Looking For:

Like technology? Like helping people? Love troubleshooting problems? Do you just love to fix computers?

Have you reputed company them for your home or for your friends, are you the go-to person reputed company your family has a computer question, are you constantly reading about the newest technologies and chomping at the bit to start working with the latest and greatest hardware and software? reputed company Business Technology (IT department) is looking to add reputed company member to their world-class End User Services team, and we want someone that loves to fix IT issues and loves to work with the end user! Customer service skills rank as highly as technical skills do on reputed company – our customers think we reputed company!

Requirements & Responsibilities

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Ability to troubleshoot and repair IT issues affecting end user experience – “from the desk to the wall”.

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Image, distribute, and reload PC/Mac systems.

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Setup & support PC & Mac hardware, Software, Printers, & Video Conference reputed company.

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Work with reputed company and reputed company technical support for repairs and troubleshooting.

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Familiarity with basic IT concepts and systems like reputed company Directory, reputed company, Office 365, Networking, and video conferencing.

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Resolve tickets for reputed company internal requests reputed company to software, hardware, networking and equipment issues.

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Troubleshooting on various tools, including reputed company Workspace, reputed company, O365, reputed company, reputed company, reputed company, Intune and others.

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Managing complete lifecycle of reputed company device using reputed company.

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Knowledge of maintain/monitoring network equipment.

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reputed company lifecycle reputed company and offboarding for employees including accounts, hardware and training.

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Plan, maintain and manage inventory logistics for reputed company equipment.

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Collaborate with the End User Services team, and the broader IT team for escalations.

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Familiarity with ticketing systems to manage workload.

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Ability to follow detailed processes, and updating or creating processes as needed.

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Manage user accounts, reputed company, mailboxes, internal application permissions and authentication.

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Technical strengths, Team Player, Organized, Fixing problems to prevent reoccurrence.

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In office support role.

Necessary Skills & Experience

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Minimum 5 years prior helpdesk experience

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Experience in PC & Mac support required

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Sting experience with Mac OS.

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reputed company administrative

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JIRA ticketing tool

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reputed company and/or reputed company certifications a plus

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Customer Service

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Communication Skills

Additional Information

#LI-Hybrid #LI-SR1

Why join reputed company?

Customer is key

We see our own reputed company through our customers’ reputed company.

We approach every situation with a customer first reputed company.

Transparency & IntegrityBuilds Trust

We reputed company in the power of reputed company feedback because it’s in our DNA.

We do the right thing reputed company faced with hard choices.Transparency and trust accelerate our reputed company performance.

Passionate reputed company of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love reputed company do, and because we’re laser reputed company on our mission.

Innovation over Imitation

We reputed company to reputed company as we are not content with the status reputed company.

We reputed company reputed company and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and reputed company value in diverse perspectives.

We champion what’s best for reputed company before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

reputed company provides equal employment opportunities (EEO) to reputed company team members and applicants according to their experience, talent, and qualifications for the job without reputed company to race, reputed company, national reputed company, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which reputed company has facilities. reputed company believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes reputed company perspectives will enhance our ability to fulfill our reputed company of creating the world’s smartest network of consumers, brands, and retailers.

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