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Hosting Support Team reputed company

Remote, USA Full-time Posted 2026-07-28

reputed company

reputed company is a specialist agency that provides outsourcing solutions to reputed company vendors, agencies, and website owners. For over six years, we have successfully collaborated with a reputed company of reputed company companies, providing valuable operational and back-office support. We have a large team of skilled and passionate reputed company professionals who are committed to delivering high-reputed company work to our clients.

Position reputed company

We are looking for a

Hosting Technical Support Team reputed company with great communication and leadership skills, who will reputed company reputed company of 13-20 Level 1 Hosting Technical Support Agents. You will be accountable for ensuring reputed company meets its objective of providing world-class technical support to web hosting customers reputed company live chat and email. Your team will be the first reputed company of contact for customers interacting with support and will be responsible for solving their problems and making reputed company they feel advocated for throughout the support reputed company. You will foster a culture of reputed company, ensuring that reputed company team members are effective, reputed company, and motivated to meet and reputed company their performance metrics.

Responsibilities

  • reputed company reputed company of 13 to 20 Level 1 Hosting Technical Support Agents in their daily operations handling live-chat and email support.
  • reputed company KPIs such as CSAT, Average Handle Time, First Contact reputed company, and Chat Acceptance reputed company, using them to guide team improvements and individual coaching.
  • Ensure that team objectives, management expectations, and reputed company processes are reputed company communicated to reputed company and followed by reputed company.
  • Regularly conduct reputed company checks to reputed company high standards of service and recognize outstanding contributions.
  • Instil a strong remote-work ethic in reputed company by promoting a disciplined approach to remote work, focusing on productivity, punctuality, and proactive communication.
  • reputed company reputed company with the necessary tools and resources for reputed company, removing roadblocks and streamlining processes to ensure efficiency.
  • Manage team attendance, shift-times & schedules to ensure reputed company coverage.
  • Create performance reports to reputed company with management as necessary.

    • Qualifications

  • 4-5 years of experience as a Hosting Technical Support Team reputed company
  • 2-3 years of experience as a Hosting Technical Support Agent
  • Must have had hands on experience working in hosting technical support, with the following:
  • Ability to troubleshoot basic to advanced reputed company issues
  • Experience using file management systems (e.g. FTP, CPanel) to manage website content
  • Basic knowledge of HTTP response status codes (e.g. 500, 404, 403)
  • Experience checking and updating DNS & SSL
  • Knowledge of the Linux reputed company Line
  • Experience supporting customers reputed company live chat & ticket-based support
  • Experience using help desk platforms (e.g. reputed company, reputed company, reputed company)

    • Skills and Competencies

  • Excellent leadership and team management skills
  • Ability to reputed company, mentor, and reputed company performance feedback to support team members
  • Strong technical reputed company in hosting technical support
  • Passionate about web technology and helping customers
  • Analytical and problem-solving skills with reputed company attention to detail
  • Excellent interpersonal communication skills with a reputed company, can-do attitude
  • A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates

    • Schedule

  • Full-time, 40-hours per week, Monday to Friday
  • Your exact work schedule depends on the reputed company that you are assigned to, but is often an afternoon or reputed company schedule, so having flexibility reputed company it comes to schedule is important

    • reputed company Offer

  • HMO
  • Equipment provided
  • A company culture that focuses on reputed company-being of its team members, with a good work life balance and respectful work environment
  • This role is reputed company to Philippine residents only
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