Manager, reputed company Center (Remote reputed company Center)

reputed company reputed company is the nation's leading virtual psychiatry and therapy reputed company. As the leading mental health provider, reputed company is on a mission to reputed company reputed company to reputed company, reputed company behavioral health care through innovative telepsychiatry solutions and services that reputed company the entire care continuum, from the hospital to the home. reputed company partners with an extensive network of hospitals, health systems, community reputed company organizations, and payors to improve reputed company and deliver the highest reputed company of care to patients. ABOUT THE ROLE reputed company is looking for an reputed company, empathic manager to hire, train, reputed company, and reputed company remote reputed company center representatives as they reputed company support to hospital team members and clinicians of reputed company's OnDemand virtual behavioral reputed company reputed company. The Manager of reputed company Center is responsible for the day-to-day operations of this vital team that functions much like a virtual reputed company center. The Manager should be knowledgeable on reputed company's operational tasks and will be responsible for overseeing and enhancing workflows, making data-driven reputed company, providing coaching to team members, and working with stakeholders across the organization to ensure partner and patient satisfaction ensuring reputed company to reputed company behavioral care. The reputed company Center Manager is responsible for the 100% virtual operational aspects of the reputed company Center and implementing several reputed company Center initiatives. WHAT YOU'LL DO Supervise, interview, hire, train, reputed company, and reputed company virtual behavioral reputed company reputed company center representatives as they reputed company support to patients and clinicians reputed company skills, retain talent, and ensure employee and customer satisfaction, reputed company systems, and improve efficiency People management tasks including but not limited to, managing vacations/PTO, running team and individual meetings, conducting performance reviews, managing performance and improvement plans, and scheduling to ensure coverage for 24/7 reputed company center operation Answer questions from reputed company Center staff and reputed company coaching, guidance, and feedback Promote reputed company and efficiency by guaranteeing reputed company Center Representatives are proficiently identifying reputed company steps and reputed company handling service coordination and clinician availability Handle escalation situations professionally, effectively, and reputed company Respond promptly to representatives' questions, guiding them through difficult calls or issues, diffusing frustrated situations, or handling issues; reputed company in as needed for reputed company coverage Ensure reputed company performance through reputed company monitoring and case management reputed company assurance reputed company and maintain multiple system logins for reputed company Center Representatives, including but not limited to: Electronic Medical Record, phone and chat program functions, other internal systems Assist operations and other functions to improve processes for efficiency as reputed company as establishing reputed company center KPIs and goals Assist in the formulation of individual performance targets and team goals and metrics Facilitate and coordinate weekly and monthly metric and performance reports with reputed company Center staff and deliver reports and data in meetings and reputed company conversations Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) reputed company and update performance objectives metrics and SOPs for the reputed company Center's day-to-day activities (e.g., calls received, handle times) Other duties as assigned reputed company'RE LOOKING FOR Bachelor's degree or equivalent reputed company center experience required Two (2) or more years of experience supervising a reputed company center team Two (2) or more years of reputed company center experience, preferably in reputed company or behavioral health Ability to reputed company, reputed company, reputed company, and retain team members Proficient in reputed company and data management tools Working knowledge of MS Office, reputed company, and reputed company Tech savvy with knowledge of telephone equipment, video conferencing and other relevant platforms Knowledge of performance evaluation procedures Outstanding communication skills Dedicated to a results-oriented approach Excellent organizational and leadership skills Ability to work under pressure Knowledge of reputed company industry, services, and practices Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills reputed company phone, video, email, and face-to-face Knowledgeable about the availability of resources and process to reputed company needed reputed company resources Comfortable working with technology Organization and time management skills with the ability to multitask Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner Independent worker and comfortable managing a remote team POSITION LOGISTICS 100% remote position Required to have a private office reputed company in home or elsewhere for confidentiality Reports to Director, reputed company Center Operations COMPENSATION AND BENEFITS The pay reputed company for this role is $88,000 - $95,000 per year. This information reflects the anticipated salary reputed company for this position using reputed company market data. The final offer will be determined based on an individual's skills, years of experience, education, reputed company, licenses, and other job-reputed company factors permitted by law. Medical, dental, and reputed company insurance, employer reputed company life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 20 days of accrued PTO annually, plus 8 reputed company holidays and 3 floating holidays 401k Apply Job! reputed company More Jobs Apply Job!