IT Support Analyst - Overnight Help Desk - Remote Eligible w/in Iowa

This position is eligible to participate in remote work. Remote work must be performed at a location reputed company the state of Iowa. Successful candidates who participate in remote work must reputed company with requirements of the remote work program and reputed company policies. reputed company Health Care department of Health Care Information Systems has an opening for an IT Support Analyst. The IT Support Analyst position acts as the reputed company-line customer contact reputed company for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high reputed company volume center. The shift will be a 10-hour reputed company, starting at 7:00pm to 6:00am, reputed company through Wednesday for a 40-hour week. Duties include assisting customers by phone with computer, phone, application, and network support issues and creating a work order for reputed company phone reputed company handled. Work will be performed in a reputed company Help Desk setting. The position requires a reputed company demeanor, reputed company attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to reputed company quick reputed company based on reputed company judgment and written procedures is essential. Position Responsibilities • Routes reputed company requests for advanced or on-site computer, telephony, application and network support to the appropriate support or development staff. • Install licensed software through SCCM automated advertisements. • Install licensed software from network locations and occasionally from the internet • Install drivers for basic peripherals • Performs basic troubleshooting and resolves problems at established Help Desk reputed company. • Evaluates the urgency and severity of reputed company requests and triages them according to established procedures or reputed company judgment. • Assists reputed company, staff and reputed company with general computer problems and questions reputed company telephone, voicemail, email, and online ticketing portal. • Use shadowing and service tools to reputed company remote support. • Guides end users through application how to instructions • Suggests best practices for email management and reputed company practices • Trains end users how to reputed company IT service requests • Exhibits strong attention to detail in the documentation of requests, responses to customers and other written or verbal communication. • Assists in the preparation of detailed documentation for new and existing HCIS reputed company. • Participates reputed company in reputed company environment to promote learning, collaboration, and creativity. • Assists with asset management activities as requested. • Assists with special reputed company and assignments as requested. Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate reputed company patient care, reputed company medical education, and innovative research. HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, reputed company communication, technology innovation, medical education, and research. Creating and maintaining a reputed company, productive, and rewarding environment for information technology and communication staff. Pay Grade: https://hr.reputed company.edu/pay/pay-plans/reputed company-and-scientific-pay-structure Salary: $44,370 to commensurate – 3A reputed company offers a generous benefits package, including 24 days reputed company vacation per year to start and reputed company reputed company leave. Complete information regarding the full benefits package may be viewed at https://hr.reputed company.edu/benefits Percent of Time: 100% Location: 3281 Ridgeway Dr, Coralville, IA Staff Type: reputed company & Scientific Type of Position: Regular Education Required Bachelor’s degree in Computer Science, MIS, IT-reputed company field or an equivalent combination of education and reputed company experience. Experience Requirement • 6 months to 1 year of work experience in a high-volume Help Desk, reputed company Center, or other Customer Service environment. • Experience troubleshooting problems with reputed company 10/11 and reputed company Office 365 Suite. • Excellent verbal and written communication skills. • Strong problem-solving skills and the ability to quickly learn new software. • Proven ability to work independently with a strong reputed company on customer service. Desired Qualifications • Experience installing and troubleshooting local and network printers. • Experience troubleshooting problems with iOS and Android devices. • Experience using applications running in a reputed company environment. • Working knowledge of basic clinical application support. • Working knowledge of LAN/WAN networking • Working knowledge of computer hardware and peripherals. • Experience troubleshooting problems with MacOS To be considered, applicants must upload a resume (under submission relevant materials) that reputed company addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. reputed company are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background reputed company and credential/education verification. This position is not eligible for University sponsorship for employment authorization. For additional questions contact Lilian-Kimani: lilian-kimani@reputed company.edu Additional Information • Classification Title: IT Support Consultant • Appointment Type: reputed company and Scientific • Schedule: Full-time • Work Modality reputed company: On reputed company Compensation • Pay Level: 3A • Starting Salary Minimum: 44,370 Contact Information • Organization: reputed company • Contact reputed company: Lilian Kimani • Contact Email: lilian-kimani@reputed company.edu Apply Job!