Room Attendant

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers ballpark and Dallas Cowboys Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Job Specific • Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards • Cleans and sanitizes all assigned rooms and bathrooms • Follows the designated sequence of room assignments • Cleans guestroom windows to hotel standards • Replaces all amenities and linens according to hotel standards • Keeps cart and linen closets clean and orderly • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor • Notifies Supervisors of discrepancies such as vacant rooms, etc. • Turns in lost and found items as per hotel standards • Reports items of value left unsecured in hallways and guestrooms • Cleans assigned rooms within shift time requirements, passing all inspections • Removes Room Service trays from rooms and places in on floor by room entrance • Replaces burned out light bulbs according to hotel standards • Assists in preparation and deep cleaning of VIP rooms • Cleans spots on walls • Cleans spots on carpets • Completes special cleaning projects • Refills cleaning bottles with chemicals according to department guidelines • Applies excellent guest relations skills when interacting with guests • Interacts with guests in a friendly and professional manner • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities • Satisfies guest requests for information and services • Demonstrates a friendly attitude to co-workers and all other hotel staff • Treats guests and other employees with courtesy and respect • Consistently maintains a positive attitude that ensures the best guest experience • Gives recognition to repeat guests • Follows procedures when entering guest rooms, always keeping the guests need for privacy in mind • Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel • Thorough knowledge of proper cleaning methods for various surfaces • Uses proper chemicals when cleaning as described by the departments procedures • Thorough knowledge of proper carpet and upholstery care policies and procedures • Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel • Performs all duties in a timely and professional manner • Performs a visual inspection before leaving any areas • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates • Demonstrates working knowledge and team effort in accomplishing additional projects as assigned • Observes hotel telephone etiquette, message, and call handling procedures • Reads departmental log book and bulletin board on a daily basis • Observes guidelines for using and maintaining all pertinent equipment • Complies with all specific HOSTAR policies and procedures • Follows policies and procedures in preparing for and performing turndown service • Attends all department meetings as scheduled • Maintains assigned closets and employee areas in accordance with established policies and procedures • Demonstrates ability to provide coverage in related departments as directed • Special projects and duties as assigned General • Promotes and applies teamwork skills at all times • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance • Is polite, friendly, and helpful to guests, management and fellow employees • Executes emergency procedures in accordance with hotel standards • Complies with required safety regulations and procedures • Attends appropriate hotel meetings and training sessions • Maintains cleanliness and excellent condition of equipment and work area • Complies with hotel standards, policies and rules • Recycles whenever possible • Remains current with hotel information and changes • Complies with hotel uniform and grooming standards Qualifications • Service orientation • Able to work as part of a dynamic quality-driven team • Basic English language skills • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift • Able to work a flexible schedule, including weekends and holidays Apply Job!