Sales & Social Media Specialist

Position Summary The Sales & Social Media Specialist plays a vital role in driving in-store and online engagement for MOD BIKES. This hybrid position combines customer-facing sales expertise with digital marketing strategies to enhance brand awareness, generate leads, and create a seamless customer experience across platforms. The ideal candidate is equally comfortable selling in-store, engaging customers at events, and managing our digital presence across social media platforms. Description Location: Austin, Texas (Local candidates only) Status: Full-time Reports to: Sales Manager and CEO Company Overview MOD BIKES is an Austin-based electric bicycle brand offering premium, powerful, and versatile e-bikes. Our team is small, dynamic, and collaborative, with a strong focus on innovation and customer experience. We sell nationwide through our online store and our South Austin showroom, where we provide exceptional customer service and foster long-term brand loyalty. Position Summary The Sales & Social Media Specialist plays a vital role in driving in-store and online engagement for MOD BIKES. This hybrid position combines customer-facing sales expertise with digital marketing strategies to enhance brand awareness, generate leads, and create a seamless customer experience across platforms. The ideal candidate is equally comfortable selling in-store, engaging customers at events, and managing our digital presence across social media platforms. Key Responsibilities Sales & Customer Engagement • Provide expert product knowledge and recommendations to in-store customers. • Build and maintain strong relationships with new and returning customers to foster brand loyalty. • Represent MOD BIKES at events, promoting the brand and driving sales. • Process transactions and customer data using digital sales tools. • Develop and implement creative initiatives to increase local brand visibility. Social Media & Digital Marketing • Create engaging content (photo, video, and copy) for social media platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube. • Plan, schedule, and publish social media posts to maintain consistent brand presence. • Respond to social media inquiries, comments, and messages to build community engagement. • Monitor trends and leverage emerging social media strategies to maximize brand impact. • Collaborate with influencers and brand ambassadors to expand reach. • Track and analyze social media performance, providing data-driven insights to refine strategy. Qualifications & Skills • Sales & Customer Service: Experience in retail sales, hospitality, or a similar role with a focus on customer engagement. • Social Media Expertise: Proven experience managing and growing social media accounts for a brand. • Content Creation: Understands how to post high-quality photos and videos, edit content, and write compelling copy. • Digital Marketing Knowledge: Familiarity with social media scheduling tools, analytics, and advertising. • Organizational Skills: Ability to manage multiple tasks, meet deadlines, and work independently. • Strong Communication: Excellent verbal and written skills, both in-person and online. Preferred Skills • Experience with Adobe Photoshop, Premiere Pro, Canva, or similar editing tools. • Background in event marketing and brand partnerships. • In-depth understanding of how social channels influence sales and the optimal use of each platform. Bonus Attributes • Passion for Outdoor & E-Bike Industry: Interest in mobility, sustainability, and outdoor lifestyle brands is a plus. Work Environment & Physical Requirements • Must be available to work during operating hours, including weekends and occasional events. • Ability to stand for extended periods and lift up to 50 lbs. • Comfortable working in a fast-paced, customer-facing environment. Why Join MOD BIKES? At MOD BIKES, we offer a fun and dynamic work environment where you’ll get to engage with customers, create impactful digital content, and contribute to the growth of an exciting e-bike brand. If you’re a creative, outgoing, and results-driven individual looking to blend sales with social media marketing, we’d love to hear from you! How to Apply To be considered for this role, you must submit both a resume and a cover letter explaining why you would be a great fit. Applications that do not include both documents will not be considered. Apply Job!