Customer Service Representative (Remote in Kentucky)

About the position The Customer Service Representative at Chewy is a remote role based in Kentucky, focused on providing exceptional service to pharmacy customers. The position requires engaging with customers through various communication platforms, problem-solving, and ensuring a high standard of service while adhering to safety and regulatory guidelines. Responsibilities • Engage directly with pharmacy customers via inbound calls and other communication platforms. , • Research and problem-solve to determine appropriate solutions for customer inquiries. , • Follow up as needed to resolve customer issues. , • Provide solutions while adhering to high safety and regulatory standards. , • Go above and beyond to exceed customer expectations. Requirements • 1-2 years working in a customer-focused environment. , • Excellent communication skills. , • Ability to multi-task and think critically. , • Flexibility to shift schedule and work overtime as needed. , • Must be able to pass background check for KY Rx Tech license. Nice-to-haves Benefits • Competitive pay and benefits , • Supportive culture , • Opportunities for personal and professional growth Apply Job!