Bilingual Customer Service Representative, Spanish/English
<h5>Title: Bilingual Customer Service Representative, Spanish/English</h5>
<p>• Provide comprehensive assistance to callers regarding benefit programs</p>
<p>• Support members in filing claims and setting up direct deposits</p>
<p>• Update and maintain member demographic information</p>
<p>• Capture and advise on plan elections</p>
<p>• Conduct provider searches and enroll dependents</p>
<p>• Act as a liaison for escalated issues</p>
<p>• Manage a high volume of calls</p>
<p>• Maintain detailed call logs</p>
<p>• Participate in outreach campaigns</p>
<p>• Collaborate with account specialists to address pending eligibility issues</p>
<h3>Requirements</h3>
<p>• Exceptional communication skills</p>
<p>• Basic understanding of employee benefits and related products/services</p>
<p>• Proficiency with computer systems and ability to learn new software quickly</p>
<p>• Experience with office equipment and technologies</p>
<p>• Capability to manage high call volumes</p>
<p>• A team player who thrives in collaborative environments</p>
<h3>Benefits</h3>
<p>• Competitive salary + benefits</p>
<p>• Opportunities for professional growth and development</p>
<p>• Flexible working arrangements to accommodate office and remote work preferences</p>
<p>• Engagement in meaningful work that impacts clients</p>
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